Shift Leader

Shift LeaderThe Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating over 130 restaurants nationwide.OUR PURPOSE: IGNITING YOUR ORIGINALITY.OUR VISION: TO BE THE CHOICE FOR ALL WHO CRAVE DAMN GOOD FOOD AND TO EXPRESS THEIRAUTHENTIC SPIRIT.OUR MISSION: PASSIONATE PEOPLE CRAFTING CRAVEABLE FOOD AND WELCOMING VIBES.OUR MOTTO: THE DEVIL IS IN THE DETAILS.What We NeedAs a Shift Leader, you will ensure every shift runs smoothly and we deliver a Damn Good experience to our guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both Front of House (FOH) and Back of House (BOH) activities.What You'll Do* Shift Leadership: You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.* Key Holder Responsibilities: You may serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.* Task Delegation: You will identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.* Guest Experience: You will actively engage with guests to ensure their needs are met and address any concerns with urgency and care.* Team Support: You will assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.* Operational Excellence: You will maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.* Inventory and Prep Management: You will support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.* Cash Handling: You will supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.* Compliance and Safety: You will complete and ensure compliance with all health, safety, and regulatory checklists.* Problem-Solving: You will resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.* Flexibility: You will perform other duties or special projects as assigned to meet evolving business needs.How You'll Do It* Leadership: You will set the tone for the team, demonstrating Torchy's values and fostering a positive work environment.* Adaptability: You will remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity.* Communication: You will ensure clear and open communication with team members, providing direction, feedback, and encouragement.* Attention to Detail: You will uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience.* Teamwork: You will work collaboratively with all team members, building trust and respect to achieve shared goals.What You NeedMinimum Qualifications* Experience in a supervisory or leadership role in a restaurant or similar environment.* Strong understanding of food safety, guest service, and restaurant operations.* Required state alcohol-server and Manager ServSafe certifications.* Flexibility to work varying shifts, including evenings, weekends, and holidays.* Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.Preferred Qualifications* Bilingual proficiency.* Experience in training, mentoring, and developing team members.* Familiarity with inventory and cash-handling processes.* Proven ability to handle high-pressure situations with professionalism.Let's TACO 'bout why it pays to be a Torchy's Team Member:* $18.00 - $22.00 per hour based on experience* Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner -- allowing you to access your pay as soon as the next day* Flexible schedules* Our attire is casual and we'll throw in some of the swag* Incredible growth opportunities. This is more than just a job…it can lead to a Damn Good career!* Damn Good food discount card for you AND your spouse* Day 1 access to exclusive discounts to shows, sporting events, hotels and much more* Access to all benefits including medical, dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months* Damn Good Well-being Program that includes free access to all things financial wellness* Paid Time Off (PTO) after 1 year of employment* Torchy's Family Foundation supports our fellow Team Members in times of need and crisis* Bragging rights (Yeah, we're kind of a big deal!)