Network Operations Center (NOC) Analyst / Engineer

Job Title Network Operations Center (NOC) Analyst / Engineer Job Details Job Location: Dallas, Texas Location Flexibility: Primary Location Only Req Id: 11963 Posting Start Date: 9/3/26 About Fujitsu At Fujitsu, we're on a mission to create a more sustainable world by building trust in society through innovation. Since our inception in Japan in 1935, Fujitsu has consistently been at the forefront of technological advancement. Today, we stand as a global leader in digital transformation, dedicated to reshaping businesses and society in the digital age. What truly sets us apart is our family of nearly 130,000 dedicated employees that spans over 50 countries, forming a diverse and dynamic community. We are committed to helping our employees grow and develop their careers. We believe that everyone has the potential to achieve great things, and we are dedicated to providing the resources and opportunities that our employees need to succeed. We invite you to take the next step in your career journey and apply. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future. Core Responsibilities Monitor Azure IaaS, PaaS, AKS, and hybrid infrastructure environments. Perform continuous \"eyes-on-glass\" monitoring of production services and infrastructure. Monitor service availability, throughput, latency, utilization, and overall platform health. Job Summary The NOC Analyst is responsible for monitoring, maintaining, and supporting the organization's IT infrastructure, network, systems, and managed services. The role ensures the availability, performance, and reliability of services through proactive monitoring, incident response, troubleshooting, escalation, and stakeholder communication. Key Responsibilities Monitoring and Incident Management Monitor network, server, application, and infrastructure alerts using approved monitoring tools. Identify, analyze, and respond to system and network incidents. Create, update, and manage incident tickets in accordance with established processes and SLAs. Perform initial triage and troubleshooting of alerts and service disruptions. Escalate incidents to appropriate support teams when required. Participate in Major Incident Management activities and bridge calls. Operational Support Provide 24x7 operational monitoring and support coverage. Perform routine operational checks and health monitoring activities. Execute standard operating procedures (SOPs) and work instructions. Support planned maintenance activities and change implementations. Validate service restoration and incident resolution. Communication and Reporting Provide timely updates to customers, stakeholders, and management during incidents. Maintain accurate incident documentation and status reports. Prepare operational reports, shift handover notes, and service summaries. Coordinate with Service Desk, SOC, Engineering, Vendors, and Customer Support teams. Service Improvement Identify recurring issues and recommend preventive actions. Contribute to process improvements, automation initiatives, and knowledge base updates. Assist in developing and reviewing operational documentation. Required Skills Knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, WAN/LAN). Familiarity with monitoring tools and ticketing systems. Basic troubleshooting of servers, operating systems, and applications. Understanding of Incident, Problem, and Change Management processes. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to work in a 24x7 shift environment. Preferred Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. Experience in a NOC, Service Desk, or IT Operations environment. ITIL Foundation certification is an advantage. Network certifications (CCNA, Network+, etc.) are preferred. AZ-900 Azure Fundamentals Key Performance Indicators (KPIs) Incident response and resolution times. SLA compliance. Ticket quality and documentation accuracy. Escalation effectiveness. Customer and stakeholder satisfaction. Operational efficiency and service availability. Salary As of the date of this posting, a good faith estimate of the current pay scale for this position is: $57,074 to $81,534 Placement in the range depends on several factors such as experience and skills and may change over time. Additionally, this role may be eligible for an annual bonus, which is based on individual We comply with all applicable minimum wage laws. Benefits Medical, vision, and dental insurance Life insurance Short-term and long-term disability insurance 401k Paid Time Off Any leave required under federal, state, or local law, as applicable, such as leave under the Colorado Healthy Families and Workplaces Act Benefits are subject to vesting and eligibility requirements. Applications are being accepted on an ongoing basis. Relocation Supported: No Visa Sponsorship Approved: No Diversity and Inclusion At Fujitsu, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity and inclusion are essential to our success, and we are committed to creating an environment where all employees can thrive. We are an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other characteristic protected by law. We believe that everyone has something to contribute, and we are committed to creating a workplace where everyone can reach their full potential. California Consumer Privacy Act (CCPA), read here Copyright 1995 - 2024 Fujitsu #J-18808-Ljbffr Fujitsu Careers