Member Services Desk Staff - Evenings and Weekends

Job Description

Job Description

Pay: ~$16+/hr ($14/hr base rate + commission)Job Summary:Under the supervision of the Membership Director and Assistant Director, the part-time Membership Associate will perform day-to-day membership administration; tour prospective members; engage with members and guests in person, by phone, and via email; and provide excellent customer care. You will stay well-informed about agency and program information and share that comprehensive knowledge with members and guests to enhance the value of membership.The ideal candidate will have a friendly and energetic personality. You should be able to handle complaints and provide accurate information about the Center, events, and programming while delivering excellent, efficient customer service. A customer-oriented approach is essential in addition to strong computer skills.Duties and Responsibilities:Cultivate a comprehensive understanding of the Trager Family JCC and its programs to provide excellent customer service to members and guests.Communicate directly with members and prospective members by telephone, by email, and in person across a broad range of topics.Actively recruit new members through tours, responding to inquiries, and attending tabling events.Process new member applications and account adjustments accurately and efficiently.Maintain timely and accurate member records, filing, financial adjustments, and membership cancellations.Support retention strategy by creating strong relationships with new and long-term members.Be the first point of contact for member concerns and feedback.Process point-of-sale transactionsQualifications:Excellent in-person and over-the-phone customer service skillsEfficient, well-organized, and able to handle a variety of duties simultaneouslyProfessional manner, discretion, and appearanceExcellent verbal and written communication skillsEnergetic, enthusiastic, and motivatedStrong work ethic.Strong computer skills; experience with databases and/or Microsoft Suite a plusTimely and reliableJob Type: Part-time (approximately 20 hours per week)Hours: Weekend help needed from 10 am - 3:30 pm Sat and/or Sun, plus two to three weekday shifts. Benefits:Employee discountWork Location: In personOn TARC routes 23 and 40x.