Patient Relations Representative

Patient Relations RepresentativeGastro Health is seeking a full-time patient relations representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.This role offers:A great work/life balanceNo weekends or evenings – Monday thru FridayPaid holidays and paid time offRapidly growing team with opportunities for advancementCompetitive compensationBenefits packageDuties you will be responsible for:Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.Schedule, confirm, and cancel office appointments as patients call in.Work on referrals and import demographics from patient portal.Pick up voicemail messages on a daily basis.Verify patients health plan benefits & obtain authorization, if needed.Assist patients with questions and/or concerns regarding proceduresRequest medical records from doctors and hospitalsCall-in new prescriptions and refills and obtain authorization if necessaryObtain lab results including stat requestsOther duties as assignedMinimum requirements:High school diploma or GED equivalent2+ years medical administration experience desiredBilingual (English/Spanish) requiredWe offer a comprehensive benefits package to our eligible employees:MedicalDentalVisionSpending accountsLife / AD&DDisabilityAccidentCritical illnessHospital indemnityLegalIdentity theftPet401(k) retirement plan with non-elective safe harbor employer contribution for eligible employeesDiscretionary profit-sharing with employer contributions of 0% - 4% for eligible employeesAdditionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.Gastro Health is the one of the largest gastroenterology multi-specialty groups in the United States, with over 130+ locations throughout the country. Our team is composed of the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees.Gastro Health is proud to be an equal opportunity employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.We thank you for your interest in joining our growing Gastro Health team!