Assistant General Manager

AGM (Internal Title is Senior Community Manager)MNTSTUDIO is the Bay Area's premier boutique Reformer Pilates studio, offering a modern Pilates experience. We are dedicated to providing top-tier Pilates instruction in a state-of-the-art space, all while fostering a sense of community.At MNTSTUDIO, our values define who we are and guide everything we do. They shape our culture, inspire our actions, and keep us grounded in our mission. We believe in moving with purpose, fostering a supportive and inclusive community, and constantly growing both individually and collectively. Our values are more than words—they are commitments that we live by every day, empowering us to elevate each other and our community. If you share our passion for learning, problem-solving, and creating positive change, we'd love for you to join our journey.Bias Towards Action: Move with purpose, embrace challenges, and take action.Focus on Solutions: Approach every situation with a problem-solving mindset.Elevate and Inspire: Be a fountain of positivity and energy, not a drain.Always Be Learning: Embrace growth, seek improvement, and stay open to new possibilities.Community First: Grow the community, cultivate connection, and be inclusive—together, we're strongerMNTSTUDIO is looking for a dynamic, detail-oriented, team player to join our leadership team. This role is perfect for someone with a strong operational background, a passion for wellness, who thrives in a sales-led approach, and has a desire to help lead a high-performing team in a fast-paced, client-focused environment. This is a parallel to our community managers with a different focus (aligned with the CM team with an operational and sales focus)What You'll Do:As Senior Community Manager, you'll play a key role in ensuring smooth daily operations, supporting team development, and helping to create an exceptional experience for both staff and clients. You'll work closely with the GM and leadership team to support and elevate studio operations. Core responsibilities include:Sales & Front Desk Leadership:Take a hands-on approach to sales, including following up on leads, conducting sales calls, converting prospects, and meeting membership goalsLead by example in delivering exceptional client experiencesMeeting/exceeding sales call goals and membership sale goalsProvide strong support and training to the front desk and CM team in all aspects of client service and sales performanceRecruitment & Staffing: Pre-screen and interview candidates to help build a strong, aligned teamTeam Management: Schedule and mentor the Community Manager (CM) team and Clean Team—especially in the GM's absenceInventory & Vendors: Monitor supplies and manage vendor relationshipsEvent Support: Collaborate with the events lead to plan and execute community-building studio eventsWhat We're Looking For:We're seeking someone who not only excels in operations but also brings strong leadership and team-building skills to the table. The ideal candidate will:Be proactive in identifying inefficiencies and helping revise or create SOPs. Would describe themselves as extremely organized.Have the ability to delegate tasks effectively and coach team members toward autonomy.Foster a positive, collaborative, and accountable studio culture.Technical guru. Can figure out systems, tools, and is a Google Sheets/Docs expert.Weekend availability.You'll Thrive in This Role If You Have:Excellent communication skills and a team-first mentalityStrong problem-solving and decision-making skills—especially under pressureHigh attention to detail and strong organizational habitsThe ability to adapt and stay grounded in a fast-paced, ever-changing environmentFamiliarity with studio management software and digital toolsA passion for wellness, community, and supporting othersBenefits & Perks:Full TimeBenefits (health, dental, 401k) offered starting at 30 hours per weekBase salary + commission structureComplimentary classes and employee wellness perksOpportunities for professional development and leadership growthIf you're excited about creating meaningful impact in a vibrant, wellness-focused community, we'd love to hear from you. Apply today and help shape the future of MNTSTUDIO!