Senior Operational Resilience Manager

What you’ll do Support the design, development and implementation of the Operational Resilience Framework (ORF) outlining Business Continuity (BCM) and Disaster Recovery (DR) program requirements based on the organization’s targeted maturity state and aligned with industry standards (ISO 22301, NIST, SOC2) and applicable regulatory requirements. Ensure the development of required policies relating to IT Disaster Recovery, the update of existing policies and standards, ensuring they are aligned across stakeholders and partner programs. Lead the continued development and delivery of the Disaster Recovery (DR) program and support wider Operational Resilience workstreams to ensure alignment and enable technology teams to develop a deeper customer‑centric posture in managing disruptions. Establish the overarching governance, structure, strategy development, planning and delivery of IT Disaster Recovery to drive iterative foundation improvements. Drive conversations with technology teams focused on dependency mapping across applications, infrastructure, and operations to establish accountability, push progress and create alignment and momentum toward maturity. Actively participate and support related cross‑company working groups to align annual and quarterly planning priorities and activities among key stakeholders, driving year‑on‑year development aligned to the operational resilience strategy. Engage and partner with engineering, platform, and security teams to embed resilience measures that remain front of mind in everything we do. Establish effective governance across programs and lead the execution of business continuity, disaster recovery, and crisis response plans, facilitating tabletop and live disaster simulations with Security, IT, Facilities, HR, and Legal. Play a key role in developing other team members, transferring knowledge and experience to create a high‑performing culture and collaborative environment for team and program success. Minimum Qualifications Significant experience in a lead role across one or more of the following areas: Technology Risk Management, Operational Resilience, Business Continuity Management, Incident Management and Crisis Management, IT Disaster Recovery. Excellent written and verbal communication skills, with the ability to influence and align diverse stakeholders. Effective influencer, comfortable engaging with technical teams, business leaders, security professionals, risk and compliance teams, and executive leadership. Highly adaptable, skilled at identifying opportunities for collaboration and prioritising key work based on value and situation. Skilled at building and implementing effective governance frameworks that drive accountability, awareness and embed a resilience culture. Team‑first professional, highly collaborative with a learner mindset and strong focus on delivery. Driven by challenges and the opportunity to apply knowledge, learn constantly and adapt the approach where necessary to ensure the best outcome for the organization. Preferred Qualifications 8+ years’ experience in Business Continuity, Disaster Recovery, Operational Resilience, Technology Risk or related discipline. Proven success building and/or leading Disaster Recovery programs in large‑scale, real‑time environments (preferably eCommerce). Successful track record of delivering results with a high level of adaptability to meet organizational needs. Experience across technical and non‑technical continuity practices and the ability to break down operational silos, offering perspective, clarity on ROI to drive collaborative and successful program outcomes. Ability to learn, adapt and recalibrate approach at speed, identifying opportunities and risks. Experience within external compliance and audit frameworks (ISO 22301, NIST 800‑34, SOC2, GDPR) and skilled in preparing evidence for assessments. Salary & Benefits The total cash range for this position in Seattle is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $173,000.00 to $242,500.00. Employees in this role have the potential to increase their pay up to $277,000.00, based on ongoing, demonstrated, and sustained performance in the role. Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. EEO Statement Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E‑Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I‑9 to confirm work authorization. #J-18808-Ljbffr Expedia Group