HR Assistant

Client Overview: Our client, a leader in their industry is looking to add a temporary HR Assistant to their team. Salary/Hourly Rate: $20/hr - $22/hr Position Overview: We're seeking an experienced HR Assistant to join a dynamic HR support team. This role is ideal for someone who enjoys solving problems, delivering exceptional customer service, and navigating HR and payroll-related inquiries in a fast-paced environment. Responsibilities of an HR Assistant: Answer high-volume inbound calls from employees and HR partners. Provide exceptional customer service while resolving or routing inquiries. Create, document, and manage cases using ServiceNow. Maintain accurate employee records and document data changes. Serve as the first point of contact for payroll-related questions. Understand payroll and timekeeping concepts to troubleshoot employee concerns. Partner closely with the Payroll team to ensure timely resolution of inquiries. Direct employees to the appropriate resources when necessary. Process tuition reimbursement requests. Assist with employment verification requests. Answer policy and compliance-related questions. Required Experience/Skills for the HR Assistant: Minimum of 5 years of customer service, contact center, or employee support experience. Prior experience in a call center or HR contact center handling inbound employee inquiries. Experience with case management software, preferably ServiceNow. Experience using Microsoft Outlook, Teams, and Excel. Experience supporting payroll inquiries and understanding payroll/timekeeping processes (payroll processing experience is not required). Experience with SuccessFactors is a plus. Spanish bilingual skills are highly preferred. Education Requirements: Bachelor's Degree preferred. Benefits: Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off). #J-18808-Ljbffr Atrium Staffing