Manager of Probation Operations

POSITION DESCRIPTION
Montgomery County Common Pleas Court
Juvenile Division

CLASSIFICATION TITLE: Manager of Probation Operations

FLSA STATUS: Exempt
EMPLOYMENT STATUS: Full-time
EXEMPTION TYPE: Administrative
REPORTS TO: Probation Director
CIVIL SERVICE STATUS: Unclassified
WORK SCHEDULE: 40 hours per week (Variable)
PAY GRADE: A22
DEPARTMENT: Probation Services

DISTINGUISHING JOB CHARACTERISTICS
Under administrative supervision of the Probation Director, the Manager of Probation Operations provides leadership over the department's largest supervision units. The Manager directs and evaluates the supervisory teams responsible for Traditional Probation and Community-Based Services (CBS) and oversees the Interstate Compact and secure-transport functions for the Juvenile Court. The Manager is accountable for the quality, timeliness, and court-readiness of the work products these units generate, for the development and performance of the supervisors who lead them, and for the culture and operational discipline of the units.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for disabled persons, covered by the Americans with Disabilities Act, in accordance with its requirements.

Unit Leadership and Supervision
Directs, supervises, and evaluates the supervisors of the Traditional Probation and Community-Based Services (CBS) units, providing ongoing feedback, coaching, and development toward a shared departmental and Court vision.
• Holds units accountable for adherence to case-practice expectations, supervision contacts, timelines, and documentation standards, with particular attention to quality standards for traditional cases and the program-fidelity requirements of CBS service caseloads.
• Builds and sustains a professional, accountable unit culture.
• Manages personnel matters within assigned units in coordination with the Director, including performance management, scheduling, and resolution of conflicts.

Case and Workflow Oversight
• Oversees the flow of cases through Traditional Probation, ensuring youth are appropriately monitored and routed, and that referral and disposition pathways are followed.
• Oversees Community-Based Services program operations and caseload alignment, ensuring services are delivered consistent with program design.
• Reviews and quality-checks unit-level work products generated by supervisors and line staff.

Interstate Compact and Transport
• Serves as the Court's point of accountability for Interstate and Intrastate Compact in compliance with the Interstate Compact for Juveniles.
• Oversees the secure-transport and Court Services function supporting commitments, transfers, and related movement, ensuring scheduling, coverage, and documentation are maintained.

Leadership, Reporting, and Collaboration
• Provides leadership in the development of a shared vision that strengthens both the departmental and Court mission and applies effective leadership principles in
mentoring and guiding staff.
• Completes operational reports and records related to assigned units, and supplies unit-level information to the department's data, fiscal, and compliance functions.
• Partners with the other Probation units responsible with peer Managers, to ensure Department goals and responsibilities are accomplished.
• Serves on committees, represents the department at internal and external meetings, and assumes responsibility for department processes in the absence of other
Probation Managers or the Director.
• Responsible for receiving a minimum of 40 hours of training annually.

OTHER DUTIES AND RESPONSIBILITIES
Responsible for the management, upkeep and tracking of the fleet of vehicles assigned to the Probation Department.
Assumes responsibility for all department processes in the absence of other Probation Managers or the Director.
Assumes other duties as assigned by the Director of Probation.

SCOPE OF SUPERVISION
Direct: Probation Supervisors over Traditional Probation and Community-Based Services; Court Services Officer; Receptionist.
Indirect: Juvenile Probation Officers; Program and support staff assigned to the Traditional and CBS units.

EQUIPMENT OPERATED
General office and communications equipment; vehicles

CONTACTS WITH OTHERS
Directors and managers from other departments; Judges, Magistrates, and Court Administration; client's parents; law enforcement; private and public service providers; community partners; general public.

CONFIDENTIAL DATA
Psychological reports; school reports; social history reports; risks/needs evaluation reports on clients; DIR; OYAS; CSB records; sexual offender reports; diagnostic assessments.

WORKING CONDITIONS
Good working conditions when working in the office. Possible exposure to risk of injury from physical assault. Occasional exposure to inclement weather.

USUAL PHYSICAL DEMANDS
The following physical demands are typically exhibited by position incumbents performing this job's essential duties and responsibilities. These physical demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodation may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.

While performing duties of this position, the employee frequently sits for extended periods of time and occasionally stands and walks. Position can involve operating and sitting in a vehicle for periods of time. Employee converses verbally with others in person, online and by telephone. Vision demands include normal vision requirements but can include occasional viewing of computer screen requiring close focus.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: principles of juvenile probation and rehabilitation; the juvenile justice system; Federal and State laws, regulations, and procedures affecting probation, detention, and rehabilitation; Interstate Compact for Juveniles (ICJ) rules and procedures; principles and practices of personnel management, supervision, and training; community-based programming and service models; Probation Transformation, JDAI, and Motivational Interviewing; adolescent and family therapeutic models.
Ability to: plan, organize, direct, and coordinate the operations of high-volume supervision units; supervise and evaluate the work of subordinate supervisors and staff; exercise initiative and sound judgment in analyzing and resolving administrative and personnel problems; hold staff accountable while maintaining effective working relationships; interpret and apply laws, rules, and standards; represent the department to the bench, the County, and community partners; present ideas, facts, and recommendations effectively, orally and in writing.
Skill in: leadership; time management and organization; staff coaching and development; quality review of court-facing work products; crisis and conflict mediation; oral and written communication; operation of computer and job software, including Excel, PowerPoint, and Canva.

QUALIFICATIONS
Master's degree in Behavioral Sciences or a related field, paired with 5+ years of experience working within the juvenile justice system, including at least 2 years in a supervisory role. Bachelor's degree paired with 10+ years of experience in community juvenile supervision and human behavioral dynamics, including 5+ years in a supervisory capacity, will be considered. Preferred skills include demonstrated background or interest in staff development and Probation Practice


Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

LICENSURE OR CERTIFICATION REQUIREMENTS

State Motor Vehicle Operator's License.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.