HOUSEKEEPING LEAD - NEXCOM HOSPITALITY GROUP - NORTH ISLAND, FULL TIME (35+ HOURS)

Come work for us as a FEDERAL EMPLOYEE and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active‑duty military, retirees, reservists and their families. By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere:

PAID ANNUAL AND SICK LEAVE

MEDICAL/DENTAL INSURANCE

FLEXIBLE SPENDING ACCOUNT

PENSION PLAN

401K SAVINGS PLAN – UP TO 3% MATCH

SHORT‑TERM DISABILITY / LONG‑TERM DISABILITY

LIFE INSURANCE

PET INSURANCE

TAX‑FREE SHOPPING PRIVILEGES

FREE BUS PASSES / FREE PARKING

DISCOUNTED TICKETS AT MWR

ACCESS TO NAVY LODGE HOTELS WORLDWIDE

Job Summary Serves as a working leader at a Navy Gateway Inn and Suites and/or Navy Lodge property, responsible for leading and inspecting work of team members in performing housekeeping duties and ensuring program standards are met. Regularly performs the full range and scope of housekeeping services, the same as a Housekeeping Attendant, including but not limited to cleaning guest rooms, public spaces, storage areas, laundry rooms, exterior space, etc. These services include vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris, trash, transporting clean and dirty linen, towels, and the use of hand and powered cleaning equipment. Duties And Responsibilities Overseeing and passing on information/instructions received from the supervisor/manager to Housekeeping Attendants. Assisting in the training of new associates, answering questions regarding policy changes, procedures, and directives. Ensuring work schedules are adhered to, keeping the supervisor apprised of work status/assignments, and advising concerning problem areas. Training and demonstrating proper work methods and procedures for all personnel. Ensuring the most efficient and economical cleaning methods are implemented. Ensuring required cleaning materials and linen are available. Working along with and accomplishing work of the same kind and level as that performed by the associates led. Maintaining information on housekeeping work performed by room number, occupant departure and arrival dates, etc. Maintaining continuity in the absence of the immediate supervisor. Greeting and welcoming guests upon sight and always maintaining outstanding guest relations. Conducting daily inspections of rooms, housekeeping carts, common areas, laundry facilities and maintaining written documentation of these inspections. Ensuring privacy and security of guests are maintained at all times. Being responsible for the security of all items in the storeroom and/or assigned storage areas. Determining and placing orders for cleaning supplies, in‑room amenities and other materials or equipment needed by the housekeeping staff and ensuring items are available when required. Ensuring equipment is properly maintained, stored and accounted for. Issuing amenities, supplies and linen to Housekeeping Attendants and performing a monthly/quarterly inventory as required. Handling guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, and referring difficult or unusual situations to the supervisor for resolution. Performing the full range and scope of housekeeping services, including vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, cleaning, removal of debris, trash, transporting clean and dirty linen, towels, etc., using hand and powered cleaning equipment. Possibly responsible for the set‑up and breakdown, clean‑up of the complimentary self‑service breakfast bar, and assisting with preparing, heating, displaying and replenishing breakfast items during breakfast hours. Ensuring the surrounding area is returned to its original state and free of all left‑over food by the end of the designated breakfast hour. Requiring proper food handling certifications as applicable. Maintaining a clean and safe environment. Applying knowledge of blood‑borne pathogens/safety measures to determine potential safety concerns related to contaminated linens and personal care items. Following all NEXCOM Hospitality Group NHG protocols during daily service activity. Performing and inspecting laundry operations at the facility. Requiring a valid state driver’s license to travel to other lodging facilities as required within the normal scope of duties. Possibly being called upon to maintain operations during inclement weather and other emergencies for a short period of time in the absence of the immediate supervisor. Possibly requiring NHG housekeeping certification within 6 months of employment and other certification requirements. Performing other related duties as assigned. Must be able to work weekends, holidays, and rotating shifts. This position may work across multiple locations based on business needs. The initial assignment will be at Naval Air Station North Island. Preferences High School graduate or equivalent preferred. 6 months housekeeping experience. Leadership and/or training experience. Primary Location United States-California-San Diego Organization NGIS North Island Schedule Full‑Time (35 + hours) Unposting Date Jun 9, 2026, 11:59:00 PM #J-18808-Ljbffr NAVY EXCHANGE SERVICE COMMAND (NEXCOM)