Dock Agent - Richmond International Airport (RICCG1)

Dock Agent

Keep the clock ticking and the cargo moving - become a dock agent with us!

The dock agent serves as the central hub for communication and coordination between drivers, warehouse, ramp, and dock personnel, ensuring timely operations, accurate record-keeping, and the smooth flow of inbound and outbound logistics.

Why work for PrimeFlight?

Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*part-time benefits may vary)

We are committed to being a leading provider of commercial services within the aviation industry

Our teams focus on maintaining a positive working environment and treating all team members with respect

With more than 200 locations across the world, we offer opportunities for career progression

Enjoy a competitive pay scale

Summary overview

The dock agent is the information epicenter of the organization. This position involves coordinating with drivers, warehouse, ramp and dock personnel to disseminate information that sometimes requires a heightened sense of urgency. You will be responsible for adhering to strict and critical timelines and ensuring that all operations at the dock run smoothly and on schedule. Additionally, you are required to maintain accurate records of all dock activities, tracking inbound and outbound trucks and providing necessary updates when mandated.

Responsibilities

Adhere to strict safety and security protocols during all operations

Maintain accurate records of all cargo and baggage movements

Handle special cargo with care, following specific handling procedures

Participate in emergency response and contingency planning at the dock

Provide excellent customer service, addressing inquiries and concerns promptly

Collaborate with other team members to ensure smooth dock operations

Keep the dock area clean, organized, and free of hazards

Attend training sessions and meetings to stay updated on operational procedures and safety guidelines

Exemplify PrimeFlight customer service and safety standards

Perform any additional duties as assigned by management

Qualifications

18 years of age or older

Eligible to work in the United States

Communicate effectively in English (reading, writing, speaking)

Knowledge of the aviation industry

Intermediate Microsoft Office Suite required, in addition to successful proficiency in required daily operational computer programs

Communicate with internal and external customers

Prolonged standing/walking in a warehouse setting

Basic math skills

Advanced recall ability

Professional interactions in communication chats, i.e. Teams, Chime, Slack programs

Ability to simultaneously coordinate with drivers, warehouse staff, ramp and logistics partners via 2-way radio/phones/chats

Ability to perform in a multi-functional office setting

Communicate clear and concise information

Able to write and send daily reports

Able to work in heat and cold conditions as it pertains to the warehouse

Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices

Effectively communicate with colleagues and clients, both in-person and through electronic means

Pass a background check and drug screen

Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

Physical activity/working conditions may include:

Ability to lift up to 70 pounds

Prolonged standing and walking in an indoor/outdoor environment as applicable

May need to reach with arms and grasp with hands

May need to push, pull

May need to bend, stretch, squat, kneel

Exposure to moderate and at times high noise levels

Exposure to outdoor elements

Be able to hear and respond to the spoken voice

Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

Specific vision abilities required for this job include: close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.