Knowledge Management Specialist

Knowledge Management SpecialistThe Knowledge Management Specialist will be responsible for supporting the day-to-day administration, in addition to new implementations in the KM area. H/she is responsible for developing specific profiles for each department, while ensuring compatibility and consistency across the entire platform. This person will collaborate with each department to define requirements and develop department-specific workflows to collect experience information; ensuring the quality and overall data integrity of content entered into Foundation.Responsibilities:Support the day-to-day operation of the KM platformApply profile and configuration standards and process approved change requests to ensure the integrity of the data maintained within the KM platformConfigure standard workflows and processes for data capture and reporting within the KM systemDevelop working knowledge of the content and configuration of the KM platform and integrated data sourcesCoordinate data integration, import and export projects to ensure content is transferred and validated consistentlyPrepare standard metrics reporting and related analysis to measure the quality and quantity of data maintained within the experience management platformConduct end-user training and provide support for "how to" questions and technical issuesParticipate on project teams to develop and implement enhancements to the experience management platform and related systemsIdentify opportunities to improve and/or add to the experience KM and related processes and integration sourcesContribute to standard configuration documentation and related end-user materials for the experience management platform and related systemsRequirements:Bachelor's degree2+ years of experience with Knowledge ManagementProficient with MS OfficeWe have 2 positions open:The mid-level KM position is looking for 2-5 years of KM experienceThe senior level KM position is looking for 5+ years of KM