Fleet Parts Retail Counter Sales Associate (Bilingual Preferred Spanish/English)

Retail Counter Sales Associate

Pay: $20.00 $25.00/hour + Excellent Benefits

Required: Heavy-duty truck parts knowledge

Bilingual (Spanish/English) preferred

We're looking for a knowledgeable and customer-focused Retail Counter Sales Associate to support our heavy-duty truck parts operation. This role is the face of our businessassisting walk-in and phone customers, driving sales, and delivering an exceptional customer experience every day.

Essential Job Duties

• Greet every customer promptly and provide a friendly, professional experience from start to finish
• Assist customers (in-person and over the phone) with identifying and purchasing heavy-duty truck parts
• Use suggestive selling techniques to recommend additional or alternative parts
• Accurately process transactions, including cash handling, invoicing, and order entry
• Maintain organized records of all transactions and ensure cash drawer accuracy
• Monitor inventory levels and communicate stock needs to maintain proper availability
• Coordinate with the warehouse to ensure timely order fulfillment and customer readiness
• Keep the showroom clean, organized, and visually appealing
• Resolve customer questions or issues quickly and professionally
• Support additional tasks and team needs as assigned

Minimum Requirements

Education & Experience

• 1 year experience required.
• To perform this job successfully, an individual must have a strong customer service background.

Preferred Requirements

• High School Diploma/GED.
• Prior automotive experience and knowledge of automotive parts.
• Two to three years of prior customer service relations.

Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc. Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
• Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect one's own job or assigned functional area.
• Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
• Handle multiple tasks or projects simultaneously with moderate complexity.

Essential Physical Demands/Work Environment

• Travel may be required periodically, including overnight stays (contingent on position requirements).
• May be exposed to extreme temperatures, extreme lighting, and high noise levels.
• May need to stand, walk, push, pull, squat, bend, reach, climb stairs; balance; stoop, kneel, or crouch for extended periods.
• Must be able to lift up to 75 pounds.

Benefits:

• Health/Dental/Vision Insurance
• Paid Time Off
• Paid Parental Leave
• Fertility Coverage
• 401k with Generous Company Match
• Company Paid Life Insurance and Long-Term Disability
• Short-Term Disability
• Employee Assistance Program
• Tuition Reimbursement
• Employee Discounts
• PNC Daily Pay Option

Join us for an exciting career journey with positive, driven individuals.