Help Desk Technician

Job Description

Helpdesk Technician | Greater Cincinnati, OH | 6 month c2h

*No c2c enquiries*

I'm working with a client looking to bring on a Helpdesk Technician to support their internal IT environment, with a particular focus on Microsoft 365, Windows systems and general IT troubleshooting.

We're looking for someone comfortable providing hands-on end-user support, managing user accounts and resolving day-to-day technical issues, alongside some basic security administration.

What we're looking for:

\n
• Experience supporting Windows 10/11 desktops and Windows Server environments.
\n
• Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
\n
• Active Directory and Entra ID (Azure AD) user administration, including account provisioning, password resets and permissions.
\n
• Troubleshooting hardware, software, connectivity and application issues.
\n
• Basic IT security experience, including MFA, access controls and security best practices.
\n
• Experience with ticketing systems, incident resolution and end-user support.
\n
• Strong communication skills and a customer-focused approach.
\n

Nice to have:

\n
• Microsoft Intune and endpoint management experience.
\n
• Exposure to Microsoft Defender and basic security troubleshooting.
\n
• Familiarity with networking fundamentals such as DNS, DHCP and VPNs.
\n

This would suit someone with a solid Microsoft support background who enjoys being hands-on, solving problems and taking ownership of technical issues.

If interested, please apply now!

Helpdesk Technician | Greater Cincinnati, OH | 6 month c2h