Security Associate

Security Officer

This Security Officer position heavily emphasizes guest interaction and customer service. The Security Officer reports to a Security Shift Supervisor and provides security, safety, and guest services in public and non-public areas of the Academy. The position requires good observation, discretion, professional writing, speaking, and public relations skills. The physical ability to stand at indoor and outdoor posts, operate doors, and climb stairs is required. Ideal candidates must be available to work weekends, evenings, and holidays, the California Academy of Sciences is open to the public 365 days a year.

Key Responsibilities:

• Provide for the safety and security of guests, staff, and visitors of the Academy through keen observation and proper reporting
• Provide for the security and protection of Academy property, including animals, exhibits, facilities, and assets, through keen observation and reporting
• Deliver the Academy's Platinum Guest Experience by seeking out guest contact, welcoming guests, proactively asking guests if they need assistance, and providing information and suggestions to guests
• Interact with the public about the Academy's mission, programs, and exhibits
• Interact with Academy employees, volunteers, contractors, and other business visitors regarding security and safety procedures
• Respond with a first aid kit and perform basic first aid and CPR. Operate an AED and administer emergency oxygen
• Enforce the Academy's access control policies
• Provide building security, door security, the opening and closing of public and non-public areas, and conducting building rounds
• Verify and record the identification and clearance of staff and visitors entering the Academy facility
• Interview individuals and prepare incident reports using a computerized records system
• Assist in the general upkeep and maintenance of the facility
• Be willing and able to work shifts at varied times as needed
• Be able to communicate clearly via a handheld radio device, including speaking and listening to routine and emergency communications
• Respond to emergencies and assist in directing crowds in evacuations
• Use a computer for incident reporting, visitor management, correspondence, and training
• Knowing and following all Academy safety regulations
• Other duties as assigned

Experience and/or Education:

• High school diploma or equivalent
• Be able to obtain certifications in Basic First Aid, CPR, AED, and Emergency Oxygen
• Be able to obtain and maintain a California Guard Card
• Be able to obtain CIPS certification issued by the IFCPP
• Customer service or guest-facing experience is a plus

Skills and Abilities:

• Excellent oral and written communication skills
• Ability to interact well with Academy guests, staff, volunteers, and visitors
• Ability to work well with a team
• Ability to listen to accept feedback gracefully and integrate it
• Ability to keenly observe and accurately report irregularities
• Ability to take appropriate action in emergency situations
• Ability to attend and successfully complete regular training in guest interaction, security officer policies and procedures, first aid, emergency response procedures, and other training as required by Academy policy
• Basic computer skills
• Communicate via two-way radio

Physical Environment:

• Stand at a post for long periods of time
• Patrol the main floor
• Conduct building rounds
• Sit at a post
• Be posted outdoors while exposed to various weather conditions
• Reach out with hands and arms
• Must be able to lift 50 pounds
• Must be able to perform repetitive motions 10% of the time

Compensation and Benefits:

The hourly rate for this position is $25.00. Actual compensation will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications and aligned with the internal peer group. We believe in fair and equitable compensation practices and are committed to providing competitive salaries within the industry and market standards. The Academy offers a total compensation package that emphasizes both base salary and comprehensive benefits based on the hours per week worked. Further details regarding compensation and benefits will be discussed during the interview process.

Schedule:

Seasonal, on-call position with the possibility of extension or reevaluation at the end of the season.

How to Apply:

Interested candidates should submit a resume and application through our Careers Page portal.

The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).