Ski and Ride Guest Relations and Sales Representative Lead

Guest Relations And Sales Representative Lead

The Sun Valley Ski & Ride team seeks an enthusiastic Guest Relations and Sales Representative Lead to join a team dedicated to providing an exceptional experience for Ski & Ride guests. The successful candidate will provide consistent delivery of exceptional guest experiences and develop effective and respectful teamwork with Ski & Ride Guest Relations staff and Supervisors. Duties include committed provision of exceptional customer experiences to each Sun Valley Ski and Ride guest, greeting and assisting guests in a friendly, helpful, and respectful manner, demonstrating excellent communication skills both in person, on computers, and on the phone, displaying operational excellence by following Ski and Ride policies and procedures efficiently and consistently at each mountain location, confidently selling Ski and Ride lessons and lift ticket products based on guests needs, maintaining accurate knowledge of all lessons, specialty programs, and rate details, performing cashiering duties by accurately processing transactions and adhering to company data privacy standards, assisting Ski and Ride Administration, Guest Services Staff, and Supervisors as needed, providing information to guests about Ski and Ride and the surrounding area, serving as a public relations representative for Sun Valley Resorton and off the job, complying with the Sun Valley Employee Handbook and Ski/Snowboard Proceduresincluding grooming, dress, and behavioral standards, championing teamwork and cooperating with all Sun Valley employees and co-workers in performing their duties, assisting in training and maintaining skills across the sales team, working closely with the supervisor team, tracking opening and closing duties as well as taking operational notes, responsible for greater product inventory control and communicating changes to the sales team, able to assist with instructor scheduling changes and deeper problem solving behind the desk, able to coach other desk staff and be the first go to for assistance from sales representatives, complete transactions accurately and in a timely manner, perform other jobs and responsibilities as assigned.

Qualifications include guest services and sales experience, interpersonal and professional communication skills, computer skills RTP and Microsoft proficiency preferred, adaptable and willing to learn, grow, and improve, ability to read, write, speak, and comprehend English fluently required, must be able to work weekends and holidays, with flexible hours, throughout the season (November through April), able to remain focused in an office environment for extended periods of time, often for the full shift, can safely lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds, engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching.