Veterinary Client Service Representative

Client Service Representative (CSR) Proposed Schedule: Wednesday - Saturday 6am to 4pm This role has a hiring range of $15.00-21.75/hr based on experience. Our Client Service Representatives are the first interaction with our clients, providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure. What you’ll do: Greet and check-in clients Answer telephones and transfer calls Escort clients and their pets to exam rooms Manage medical records, charts, reports and correspondence Discuss payment options and process payments Maintain a neat and clean lobby Who you are: Ability to remain composed in stressful and emotional situations Excellent verbal and written communication skills Excellent client service skills and phone etiquette Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously Sense of urgency within a fast-paced environment Some flexibility with work hours and able to work additional hours when necessary Critical thinking skills and ability to anticipate needs inter & intra-departmentally General computer competency required including Microsoft Word and Excel Previous experience in veterinary setting (preferred) Perks and Benefits include: Strong career growth and personal development opportunities Comprehensive Health Benefits Vision and Dental HSA, FSA and Independent Care Spending 401k with Employer Match Paid Time Off (PTO) Shift Differentials and On-call Pay Uniform Allowance Employee Pet Discounts and Pet Insurance Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability Continuing Education Opportunities and Assistance Program MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon passing a drug screen and background check. #J-18808-Ljbffr MedVet Medical & Cancer Centers for Pets