Rapid ReHousing Team Lead Case Manager Internal Candidate

CAREER OPPORTUNITY

Agate Housing and Services is an innovative and collaborative nonprofit organization whose mission is to end homelessness and relieve hunger through action and advocacy. We progress toward this goal by providing emergency services, shelter, and housing programs for individuals and families. We meet people experiencing homelessness where they are and accompany them on their journey to safe, stable housing and a healthier life. We believe that housing is a basic human right.

Agate Housing and Services values are:

Integrity: Consistently doing the right thing even if it isn't the popular thing.


Equity : Fighting the status quo by actively examining and changing the way things are done to better represent the people who are most impacted by homelessness and hunger.


Humanity : Understanding how these issues impact us- the community, our staff, and the people we work with- as a collective and developing relationships by establishing trust when we put in work to understand the needs of people experiencing homelessness and hunger.


Creativity : Responding to the needs of the community with innovative and unique solutions.

POSITION DESCRIPTION & OVERVIEW

Title : Rapid ReHousing Team Lead Case Manager

Reports To : Scattered Site Program Manager

Schedule : Mon-Fri, Daytime Flexible

Compensation : starting at $25.23

Job Classification : Full time, Hourly, Non-Exempt

Union Representation : This position is represented by the AFSCME Local 999

Position Overview:

The Housing Programs Department serves households who are experiencing or at risk of homelessness in Hennepin County. Our programs include Prevention, Diversion, Coordinated Entry Assessments, Fast Track, Rapid Rehousing, and Long-term Supportive Housing for households with children and adults without children. By offering programs of various intensity and length, we hope to be able to provide the level of service each household needs to be successful. The goal in all of our housing programs is to end homelessness by assisting households in stabilizing their housing and achieving self-sufficiency.


The Rapid Rehousing Team Lead Case Manager is primarily responsible for providing ongoing, structured home- and community-based case management services to participants participating in the Supportive Housing program. The Team Lead Case Manager supports the other case managers on the team through training, case consultation, and providing assistance as needed.

Position Responsibilities:

• Provide home- and community-based case management services for participants to assist with finding and maintaining housing (i.e. assessment, goal planning, and regular in-home visits).

• Manage multiple sources of funds to assist participants and maintain accurate records.

• Partner with Housing Locator to assist participants in finding and maintaining housing.

• Build relationships with landlords and provide landlord-tenant support and mediation.

• Maintain participant files and complete accurate and timely documentation including daily case notes, and data collection.

• Offer regular and quality contact with participants to maintain trust, assist in crisis prevention, and assist in meeting individual needs.

• Conduct monthly home visits with each assigned participant

• Develop individual goal plans with participants and provide supports necessary to achieve participant-identified goals.

• Support and effectively work with participants with diverse identities and experiences including young participants; participants with cultural backgrounds of historical and generational trauma; participants experiencing past or current domestic violence; participants struggling with mental, physical, developmental, and chemical health challenges; and participants with persistent low income.

• Communicate and coordinate services with other program staff. Attend and participate in team meetings.

• Provide flexible services during times that meet the needs of participants.

TEAM LEAD SPECIFIC DUTIES AND EXPECTATIONS

• Provide consultation, assistance, and mentorship to Team Members related to participant scenarios, day-to-day responsibilities, and core components of housing case management.

• Support consistent communication with Team Members related to program policies and practices.

• Partner with the Program Manager to shape and implement program enhancements. Maintain a working understanding of client eligibility and programmatic requirements for Housing Support and MN Housing subsidy funding.

• Assist with onboarding and training of new staff.

• Being the first line support for case managers.

• Providing monthly refresher training in current policy and procedures.

• Maintaining a Scorecard of 95% or higher.

• Performs all other duties, as assigned.

Required Qualifications:

• Must have valid Driver's License access to an insured, safe, and reliable vehicle

• Must pass a DHS NetStudy 2.0 background check.

Preferred Qualifications:

• One year casework experience.

• Two years' experience working with participants experiencing homelessness.

• Licensed Social Worker.

• Fluency in language(s) used by our participants (Spanish, Amharic, Oromo, Somali, ASL)

• Familiarity with community resources relevant to our participant's needs

This position requires use of your own personal vehicle and will require insurance liability coverage of at least one hundred thousand dollars per person and three hundred thousand dollars per occurrence and must have a valid Driver's License and pass a driving record background check.

This job description is intended to outline the general nature and level of work performed by employees within this role. It is not an exhaustive list of all responsibilities, duties, or qualifications required for the position. The organization reserves the right to modify, add, or remove job duties as business needs evolve.

This document does not constitute an employment contract and should not be interpreted as creating contractual obligations of any kind. Employment with Agate Housing and Services is at-will, meaning that either the employee or the employer may terminate employment at any time, with or without cause or notice, in accordance with applicable Minnesota state laws.