Safety Ambassador

JOB SUMMARY The Safety Ambassador supports the Permanent Supportive Housing team and is responsible for promoting and ensuring a safe environment by maintaining a physical presence across Plymouth Housing properties. Location focus will be on buildings where incidents have been higher and where staffing ratios are low as determined by the Crisis Manager, Safety Management, Deputy Director of Permanent Supportive Housing or Chief of Supportive Housing Officer. This position will support staff who are providing support and trauma informed care to residents who, as a result of trauma, do at times act out frequent verbal and physical aggression. Many of these incidents can be mitigated by rapport with residents and de‑escalation skills. The Safety Ambassador will monitor cameras, be available to receive phone calls/radio from the buildings for backup support, rove the properties (using Plymouth funded means of transportation) walk with staff through the hallways conducting floor checks, walk with staff to and from their method of transportation before/or after a shift if needed. In certain situations, the Safety Ambassador may be positioned at a building for a portion of their shift. If there is an active eviction of a resident, the Safety Ambassador may be positioned at that building during their shift. Safety Ambassadors will document interactions with residents and notify their supervisor of any safety concerns or risks noticed. The Safety Ambassador will maintain a high‑quality safety service delivery based on the values inherent in Plymouth’s mission, the principles of cultural proficiency, the tenets of harm reduction, trauma‑informed care, the ‘housing first’ philosophy, and work towards maintaining a stable environment all while fostering a sense of community. This is a regular, full‑time benefited position. ESSENTIAL JOB FUNCTIONS (Responsibilities, accountabilities, and competencies; may not include all duties of this job) Resident & Staff Services Liase with various buildings as directed and this can include driving across the portfolio from one location to the other during the same shift. Work to build professional relationships with residents to increase rapport. Steers and directs tenant questions to building staff. Partners and problem solves with Residential Specialist and staff in creating plans that address tenant/community concern or issues. Assists Residential Specialist staff in duties related but not limited to re‑entry into individual apartments. Mediates conflict using de‑escalation, conflict mediation and other techniques as needed. Provides support, guidance and oversight as directed by Building staff, Crisis Manager, Director of Safety, Deputy Director of Permanent Supportive Housing or Chief of Supportive Housing (CSHO). Building Security & Safety Promotes security & safety of Plymouth’s premises in accordance with Plymouth safety and emergency policies & procedures. Ensures all entry doors to the building are secure and notify designated individuals i.e., Maintenance or Capital Improvement staff if repairs, adjustments are needed. Operate and respond to radio calls as needed via the organizations provided equipment. Supports building staff in maintaining safety and security as directed by Crisis Intervention Manager, Director of Safety, PSH staff, and informs Residential Services Manager (RSM) of any violation of program rules; intervene on building management’s behalf to remove unauthorized guests, including calling 911. Assist PSH staff in conducting safety checks of the floors, stairwells, and building perimeter. Promotes a safe, positive environment for residents and staff. Reduces risk(s) to operations and building community by providing skilled de‑escalation and physical intervention support in elevated risk events by intervening in crises, responds to emergencies, initiates contact with emergency response systems while focusing on the tenets of harm reduction and trauma‑informed care. Review and maintains safety logs. Interfaces with outside support agencies in higher risk situations in conjunction with the crisis manager and/or safety director. Accurately analyzes reports and records incidents across the Plymouth portfolio to assist in internal and external investigations, trend analysis, and Plymouth's incident reduction goals. Works with local authorities and first responders under the guidance of the building staff. Administrative Checks all radios at the start and end of all shifts. Provide support for Payee Program Check distribution when requested. Shares information for Crisis Manager either in person or via email during shift. Communicates safety & security needs or potential improvements needed at Plymouth buildings to Building Management and the Crisis Intervention Manager. Maintain confidentiality and privacy with respect to resident information and compliance with regulatory requirements when assisting in gathering resident information. Attends and participates in regular staff and team meetings. Practices a cooperative work approach and promotes teamwork among co‑workers. Performs additional duties as assigned by the Crisis Intervention Manager, Director of Safety, Chief of Supportive Housing and Deputy Director of Permanent Supportive Housing as needed. ESSENTIAL JOB QUALIFICATIONS (Any equivalent combination of knowledge, skills, abilities, education, and experience) Education High school diploma, GED certificate or an equivalent combination of education, and relevant work experience. Experience 1+ years’ experience in Security Operations. Knowledge, Skills and Abilities Able to communicate and work effectively with a diverse group of voices. Ability to communicate effectively with residents and the public and always maintain professional boundaries with residents. Think and act quickly and effectively in emergencies. Analyze situations accurately and make appropriate decisions in a timely manner. Working with individuals demonstrating the effects of trauma, substance use or behavioral health challenges. Demonstrated ability to work with diverse populations. Ability to work independently and with confidence in various environments as well as effectively in a team environment. Ability to stay calm and work effectively in a dynamic and potentially challenging environment, where personal safety or safety of others may appear at risk. Ability to perform a variety of duties, often changing from one task to another. Excellent written and verbal communication skills. Demonstrated experience with Microsoft Office applications Word and Outlook, and ability to work efficiently and effectively with customized databases and technology and conduct Internet research. Desired Qualifications Experience with diverse, low‑income, homeless, or special needs population. Previous employment in social services, supportive housing, or mental health. De‑escalation & conflict intervention skills. Self Defense Training is desired. Salary $29.56 to $32.61 hourly. This is a full‑time position with benefits. Plymouth Housing is an equal opportunity employer. We recruit, hire, train and promote employees based on merit and business needs, and without regard for race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, military status, political affiliation, or any other factor protected by law. The Job Description provided by Plymouth Housing outlines the essential functions and qualifications of the described role to the best of our ability. While it provides a comprehensive overview, it does not encompass every duty, responsibility, or qualification associated with the position. We recognize the need for flexibility and reasonable accommodation, and therefore, this document is subject to modifications to meet individual needs as appropriate. It is important to note that this Job Description does not constitute a contractual agreement. #J-18808-Ljbffr