Associate Producer, Partner Development (API)

Associate Producer, Partner Development (API)

The Associate Producer in API Integrations will build and maintain EBG's offers with respect to agreement details, cost, and sales price for ticket products, event products, and touring products in the EBG backend database and various other internal systems.

In this role, you will develop a strong understanding of how our API integrations connect and share information, directly supporting our ability to present and sell products accurately across our sites, ensuring tickets reflect current pricing, dates, and event details. You will collaborate with internal teams and external partners to gather and load information, resolve technical issues, and ensure seamless product performance across EBG's platforms. Additionally, you will identify anomalies, failures, or irregularities in API activity and verify the health of order processing across all active API partners to support consistent, reliable operations.

Duties and Responsibilities:

• Partner with internal teams and external partners to investigate, troubleshoot, and resolve API-related errors, ensuring reliable and expected product functionality.
• Collaborate with internal partners to ensure website efficiencies, troubleshoot purchase paths and product offerings, to create an overall best guest experience.
• Identify partner-specific trends, system issues, outages, or maintenance events, and escalate emerging risks before they escalate into larger incidents.
• Maintain consistent, organized documentation of issues, actions, and follow-ups across internal workflow systems.
• Validate failed bookings and cancellations to ensure proper notifications are generated, documented in tracking tools, and successfully rebooked or escalated with clear instructions.
• Support the management of admin functionality as needed.
• Coordinate with internal teams to launch offers and execute campaigns.
• Perform additional duties as assigned.

Qualifications:

• Bachelor's degree or equivalent combination of education and experience.
• 1+ year of experience in ticketing systems or the entertainment industry.
• Proficient in Microsoft applications and various internet browsers.
• Basic HTML proficiency (e.g., fonts, colors, spacing, links).
• Strong organizational skills, with the ability to multitask and exceptional attention to detail.
• Collaborative, goal-oriented team player who is resourceful and proactive.
• Excellent written and verbal communication skills.
• Must be able to work independently with minimal supervision, demonstrate strong self-direction, accountability, and the ability to manage tasks proactively.
• Availability to work a 9am6pm schedule, including onsite on Tuesdays and Thursdays, and other occasions as needed.
• Experience with software such as JIRA or Zendesk from a customer service or technical support role a plus.

What Sets You Apart:

• You are a juggler of many tasks and love to stay busy
• When it comes to staying organized, you know all the hacks
• You're interested in technology and learning new software doesn't scare you
• Even the smallest errors or incorrect data never escape your eye
• You have an interest in pursuing a career in business

Additional Information:

• Medical, Dental & Vision
• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Company Paid Basic Life and AD&D
• Additional Voluntary Benefits
• Flexible Work Arrangements
• 3 Weeks of PTO + 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Reimbursement Program
• Annual Day of Giving
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!

Entertainment Benefits Group