Remote Traffic System Tech Support Manager

Full-time

Kforce has a client in need of a Remote Traffic System Tech Support Manager. Responsibilities:

Lead and manage a technical support team, providing guidance, coaching, and performance oversight
Develop and implement customer support processes, policies, and service standards
Serve as a technical escalation point for troubleshooting complex hardware, software, and system issues
Partner with internal teams and external stakeholders to support product implementation, deployment, and ongoing operations
Provide technical consultation on product capabilities, configurations, and system applications
Deliver technical training for customers, partners, and internal teams on traffic controller systems and related technologies
Investigate and resolve customer issues to ensure high levels of satisfaction and service quality
Create and maintain technical documentation, user guides, training materials, and product support resources
Support product development efforts by providing feedback based on customer and field experience
Monitor team performance, project priorities, and departmental budgets
Evaluate emerging technologies and recommend improvements to products, services, and support processes
Travel as needed to support customer sites, training events, and technical initiatives
Bachelor's degree in Engineering, Information Technology, Electronics, Transportation Systems, or a related technical field, or equivalent experience
7+ years of experience in technical support, field engineering, or traffic systems environments
5+ years of leadership experience managing technical support or field service teams
Experience installing, configuring, troubleshooting, and supporting traffic management systems and equipment
Advanced knowledge of traffic controller platforms, configurations, and operational concepts
Understanding of traffic cabinet designs, field hardware, networking, and system topologies
Strong customer service and relationship management skills
Experience supporting technical software and hardware solutions in a customer-facing environment
Experience with database technologies and data management concepts
Strong analytical, troubleshooting, and problem-solving abilities
Excellent verbal and written communication skills
Proficiency with Microsoft Office and standard business applications
Ability to work independently and collaboratively in a team environment

Vacancy posted 1 day ago

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