Help Desk Specialist

Senior Technical Recruiter | Recruitment Specialist | Sourcing Specialist Required Skills (Need Majority; 2+ Years) Excellent customer service skills; ability to work with diverse customers calmly and respectfully (including potentially difficult situations). 2 years support experience with Windows 10 and Microsoft Office 2019. 2 years experience with network and printer troubleshooting. Proficient typing and strong multitasking skills; ability to prioritize workload and manage. Strong oral and written communication skills. Ability to document standard operating procedures and properly assign/escalate unresolved incidents. Understanding and practical use of Help Desk incident management and asset management systems. General analytical and troubleshooting knowledge; ability to perform diagnostics on hardware and software. Knowledge of industry-standard computer application software (e.g., MS Office suite) and IBM-compatible computer hardware. Demonstrated technical competence in a customer support environment, knowledge of information systems technology and operations. Team-oriented, collaborative work style. Candidate History 2+ Years in Help Desk Roles Local (current resident of) Wisconsin with work history with companies based in Wisconsin History with at least 2 of the following: Windows 10 / Microsoft Office 2019, Network/Printer Troubleshooting, Asset Management Systems Seniority Level Mid-Senior level Employment Type Contract Job Function Information Technology Wisconsin, United States $18.00-$20.00 Posted 4 days ago #J-18808-Ljbffr