Commercial Service Technician

Join Our Team!We are the premier integrator, redefining client experiences through leading-edge technology, unrivaled service, and passionate people. We are focused on bringing the power of technology to create new experiences in the fields of smart homes, smart enterprises, and smart venues. Be a part of a talented team and embark on an exciting journey.Are you looking to take your career to the next level? If you do, be with an organization that is growing and helping each new generation stay up to date with the most advanced solutions in integration.Position Summary: Commercial Service TechnicianAs a Service Technician, you will play a critical part in within the Service Department. You will be the face of the company with our clients, providing support and ensuring the AV systems installed are working at optimal performance. You will effectively and efficiently execute on AVDG service calls, attend to escalated client needs, assist with operational requirements, projects, and other duties and tasks.Responsibilities will include, but will not be limited to the following:Servicing and troubleshooting of commercial automation systems including distributed conference room video, audio, lighting, and shadesProvide training to clients on the use of AV systemsEngage in preventative maintenance visits to maintain client systemsPerform equipment delivery and associated responsibilitiesCarry out service tasks in a timely and quality conscious manner including, but are not limited to pulling cable, install connectors, projector mounting / hanging (ceiling mounts), TV installation/de-installationConduct field installation of control programs (AMX/Crestron/Extron/Firmware, etc.) – upload, download, make code changes, and troubleshootingInterface directly with clients or client representatives to determine the issue(s) and effectively communicate resolutionProvide detailed reporting at the end of each service call for record- keepingAdditional duties as assigned.About the Guitar Center CompanyThe Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.The Guitar Center Company operates through several business divisions. Guitar Center is the worlds largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290+ stores across the United States. E-Commerce brands Guitar Center, Musicians Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220+ stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.Join our band, you'll need the following experience:Minimum 2+ years of relevant experience in the Commercial AV industry environment.Experience with Control systems (AMX, Crestron, Biamp, Q-Sys, Extron, Dante) is highly desirableAdvanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applicationsFamiliarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone, IOS10, etc.) as they relate to daily use for interfacing with and controlling integrated networksSolid understanding of the pre-wire, trim, and final phases of a project, including proper use of all associated tools and job site safetyTravel Requirements:Travel may be required dependent on business needsPay Rate: $45-$52/hr depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay ranges listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.Why Guitar Center Company? Heres just some of the rewards:For our employees who are musicians we offer the unique opportunity of gig leavetake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.Love this gig and want to apply?Send your resume and cover letter today along with salary expectations!Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.