Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Monthly office lunch
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule

ABOUT THE AGENT:
I am a second-generation State Farm Agent. I have been a member of the Bolivar community since 2011, and I am a member of the Chamber of Commerce. My office has been awarded several awards for our dedication to our customers' needs. A few are Ambassador Travel Qualifier, Circle Qualifier, Central Vice Presidents Council, Silver Scroll Agent, and Hall of Fame Agent.

With over 23 years in business, Bryant has built a close-knit, goal-driven team of professionals who take pride in collaboration and results. The agency offers paid training, covers licensing costs, and provides ongoing support for professional growth. Team culture is a priority— team lunches, office holiday celebrations, and community involvement all contribute to a positive, engaged atmosphere. The agency’s long-standing commitment to both its people and its community sets it apart as a great place to build a career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Bryant Chastain - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.