Customer Service Specialist I
$21 - $29 per hourPacer Group
Customer Service Specialist I
Location: Costa Mesa, CA 92626
Duration: 6 months (Potential Extension)
Schedule: Monday to Friday (8:30am-5:05pm)
Pay range: $21.00 - $29.00 hourly.
Job Summary:
The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.
Required Skills & Experience:
- One (1) three (3) years of customer service experience.
Education Required:
- High School Diploma or equivalent.
Required Skills and Experience:
- Radiology
- Appointment scheduling
- Customer service
- Phone call handling
Additional Skills:
- Pre-certification processes
- Data utilization
- Technology usage
Required:
- Must have 2+ years direct radiology diagnostic testing scheduling experience e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine.
- Health insurance verification knowledge.
Preferred:
- Epic EMR experience.
Vacancy posted 2 days ago
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