Support Agent

Support Agent

LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale, and agility required by the enterprise. Our global expertise spans over 145 countries and more than 1000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with presence in the United States, UK, Egypt, India, Turkey, and Australia. The company serves customers in North America, Europe, Asia Pacific, and the Middle East.

We are seeking a Support Agent to handle incoming tickets from our crowd, resolve inquiries related to accounts, issues, and technical questions. This role ensures timely and accurate responses while maintaining a positive customer experience and compliance with company standards.

Key Responsibilities & Duties

• Respond to incoming tickets and resolve customer inquiries promptly and accurately.
• Maintain customer accounts and update information as needed.
• Follow established support processes and escalation protocols.
• Ensure customer service inquiries are answered within agreed timelines.
• Collaborate with other departments to resolve complex issues when necessary.
• Document resolutions and maintain accurate records in the ticketing system.
• Provide feedback on recurring issues to help improve processes.

Key Competencies

• Excellent written and verbal English communication skills are required; proficiency in additional languages is a strong plus.
• Strong problem-solving skills, with the ability to assess issues, identify root causes, and propose effective solutions.
• Customer service orientation and attention to detail.
• Ability to work with ticketing systems and support tools.
• Time management and the ability to handle multiple inquiries efficiently.
• Team collaboration and adaptability.

Qualifications

• No specific degree required; relevant experience in customer support, community support, or ticket-based environments preferred
• 1 - 3 years of experience in customer support or a similar role.

This role requires availability to work weekends as part of a standard 40-hour workweek. Schedules may include weekdays and weekend days, depending on business needs. Employees will receive two days off per week, which may fall on weekdays or weekends, and specific working days or fixed shifts will be aligned and confirmed during the offer process.

Additional information: LXT is an equal opportunity employer and ensures that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependents, or physical or mental disability. Any hiring decision is made based on skills, qualifications, and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share but also by how we positively impact people, society, and the planet.