Recon Specialist- Investment Middle Office Services

Investment Middle Office Service Team Recon Associate

Join JPMorgan Chase Securities Services' Investment Middle Office Services (IMOS) Reconciliations team, supporting institutional asset managers across global markets by safeguarding the integrity of client books and records. You'll investigate and resolve cash, position, and transaction breaks, partner with internal teams and external counterparties, and help strengthen controls, reporting, and continuous process improvement.

As a Recon Associate, in the Investment Middle Office Service team, you will ensure client books and records are accurate by reconciling cash/positions/transactions, investigating and resolving breaks with internal teams and external providers, and meeting SLAs/controls.

You will support daily reconciliations, documents actions and root causes, assist incident responses, prepare reporting, escalate complex issues, and partner with Tech and Product on automation, tooling, data quality, and onboarding through go live.

Job responsibilities

• Assist with Daily Reconciliation Activities: Support the team in performing daily reconciliations, identifying breaks, and ensuring accurate records.
• Investigate and Resolve Exceptions: Work with colleagues to investigate reconciliation exceptions, document findings & root cause analysis, and assist in resolving issues within established timelines.
• Maintain Documentation: Ensure all actions, findings, and resolutions are clearly documented in the reconciliation system, following firm standards for completeness and clarity.
• Support Incident Response: Participate in incident response activities by gathering relevant information and assisting in the resolution process.
• Collaborate with Team Members: Communicate effectively with team members and other stakeholders to facilitate exception resolution and process improvements.
• Participate in Team Meetings: Attend regular team meetings and forums to stay informed about service delivery updates, control enhancements, and ongoing initiatives.
• Prepare Reports: Assist in preparing management reports / decks and summaries for review by senior team members.
• Adhere to Policies and Procedures: Follow established operating procedures, control frameworks, and compliance requirements.
• Escalate Issues: Promptly escalate unresolved or complex issues to senior associates or managers for further action.
• Partner with Technology/Change and Product on strategic initiatives including automation, tooling upgrades, data quality improvements, and workflow optimization.
• Participate in onboarding workstreams from intake through go-live— inclusive but not limited to scope, milestones, RACI, RAID log, governance cadence, and senior stakeholder reporting.

Required qualifications, capabilities and skills

• Detail-oriented in accurately reviewing and processing data, identifying discrepancies, and ensuring completeness in documentation.
• Inquisitive in investigating exceptions, understanding root causes, and applying logical reasoning to resolve issues.
• Clear in documenting findings, actions, and resolutions, and communicating with team members and stakeholders.
• Collaborative in working well within a team environment, supporting colleagues, and contributing to group objectives.
• Organized in managing workload efficiently, prioritizing tasks, and meeting deadlines for exception resolution and reporting.
• Adaptable in learning new processes, adjusting to procedural changes, and responding to evolving business needs.
• Proactive in addressing challenges, solving problems, and escalating issues when necessary.
• Compliance-minded in understanding and following firm policies, procedures, and control requirements.
• Tech-savvy in leveraging reconciliation systems and other relevant tools.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.