Credit Representative

Job Description

Job Description

Job Summary

The purpose of this classification is to perform technical and clerical work functions associated with collection of delinquent accounts within the Profit and Loss Department, skip tracing and contacting customers, making telephone collection calls, sending letters or initiating legal findings during collection follow-up, and maintaining detailed collection records and files. 

Essential Functions

• Assimilates and reviews delinquent account records and relative information to determine which customers must be contacted for collection of overdue accounts; verifies accuracy of accounts using calculator and computer.
• Organizes collection workload according to degree, type, and amount of delinquency; prepares necessary documentation; decides action required to collect accounts. 
• Follows proper collection policy, procedures, and guidelines; ensures collection activities are in accordance with federal. state, and local laws. 
• Locates customers to collect installments, overdue accounts, or non-payable checks; obtains copy of customers' credit bureau reports; utilizes the internet and Credit Bureau Investigation (CBI) machine to skip-trace/located missing debtors.
• Reviews customer credit reports to reveal current payment status with other creditors, to determine customers' ability to pay in the future, to obtain information that may assist with locating and/or collection of customer debt. 
• Communicates with customer via telephone or by mail; attempts to persuade customer to pay amount due or arranges for payment at later date; sets up payment schedules for customers.
• Writes letters or completes form letters for use in collection attempts and/or during follow-up efforts.
• Refers accounts to supervisor for authorization to proceed with repossession of merchandise or legal actions against debtors as a result of non-payment; handles legal accounts; initiates legal filings as appropriate. 
• Receives and posts customer correspondence and/or payments resulting from collection efforts; maintains record of collection effort on each account for future reference. 

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