Enhanced Care Manager

About the Role Seeking compassionate individuals looking to help make a difference! We encourage you to apply today if you are passionate about making a difference in someone’s life and want to work for an organization that appreciates and recognizes its employees’ success. Job Title Full Time Enhanced Care Manager on our Saratoga Springs Corps Team Benefits Generous time off each year including 14 paid holidays, up to 3 personal days, vacation time, and sick time Employer funded Pension Plan (company contributions begin after 1 year of continuous employment) Comprehensive Health Care Coverage with low cost employee premiums, co‑pays, and deductibles Company Paid Basic Term Life Insurance for Employee Long Term Disability Insurance Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life Flexible Spending Account Eligibility for Federal Student Loan Forgiveness Program Tax Deferred Annuity (403B) Christmas Bonus Wireless discount for Verizon customers Free parking Scope and Purpose of Position Enhanced Care Manager is the direct point of contact for Medicaid Members with ongoing HRSNs (health‑related social needs). The Care Manager delivers service throughout the social care journey, including screening, eligibility assessments, managing referrals, and completing direct assistance and follow‑ups to address outstanding needs. The position is community and office based, requiring collaboration and engagement with community agencies and the client database. It requires strong communication and organizational skills, the ability to work in high‑volume social service settings, and up to 25% travel to other Salvation Army locations for on‑site service. Essential Duties and Responsibilities Provide case/care management to Medicaid Members seeking assistance from Salvation Army Centers, including screening, assessment, social care planning, and direct service delivery related to identified health‑related social needs. Manage incoming referrals for enhanced HRSN services within required timeframes to ensure timely connections for community members. Assess clients for Level 1 and Level 2 services, conducting and documenting outreach to Members according to required frequency, modality, and timeframe. Maintain caseload levels to sustain position through SCN billable activities within 3 months. Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs; manage member consent and attestation as required. Conduct eligibility assessments and refer Members to eligible programs and services, including enhanced HRSN services (Level 2) and/or existing federal, state, and local resources (Level 1). Develop social care plans that summarize Member needs, eligibility, and referral services; update the service plan throughout engagement. Document progress notes and actions taken with each referral and service provision; maintain accurate data in the SCN client database platform. Operate out of the primary location and provide Care Management support to Salvation Army centers across the SCN footprint; travel to other sites as needed. Engage Corps leadership team, case management staff, and food program staff as needed. Communicate regularly with Divisional Headquarters Social Services team to discuss program progress, solve problems, share detailed feedback on successes and challenges, and continually seek opportunities to enhance the community member experience. Complete all initial and ongoing trainings required for SCN and participate in annual professional development training. Represent The Salvation Army at SCN and other community meetings as appropriate or assigned; attend Salvation Army staff meetings. Adhere to Salvation Army Policies and Procedures. Special Skills, Certificates, Licenses, Registrations Strong written and verbal communication skills, positive attitude, initiative, flexibility, collaborative approach, and dependability. High level of confidentiality and discretion; good judgment and critical, proactive thinking. Self‑motivated to advance work, seek solutions, and gain input from others at appropriate intervals. Ability to maintain a patient, professional demeanor when dealing with diverse clients, colleagues, volunteers, and community members. Demonstrate empathy and compassion through action and speech. Good organizational skills and attention to detail. Computer skills including Microsoft Word, Outlook, and Excel. Ability to work effectively with minimal daily supervision and guidance. A valid driver’s license that meets The Salvation Army insurance requirements. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #J-18808-Ljbffr The Salvation Army