Senior Manager, Benefit Operations Americas

Senior Manager, Benefit Operations Americas

We are searching for the best talent for a Senior Manager, Benefit Operations Americas located in Tampa, FL or New Brunswick, NJ.

The Senior Manager, Benefit Operations Americas is responsible for leading the delivery, governance, and continuous improvement of benefits operations across the North Americas and Latin America regions. This role ensures high-quality, consistent service delivery through effective leadership of a multi-regional team, management of third-party vendors, and strong partnerships with internal stakeholders across Global Services and Corporate Services Total Rewards.

The position plays a critical role in driving operational excellence, optimizing the employee and retiree experience, and ensuring alignment across multiple vendors and internal teams. The Senior Manager will lead a team of benefits operations professionals within the US and across Latin America and act as a key liaison between Vendors, Human Resources, Global Services, and Corporate Services Total Rewards.

Key Responsibilities

• Vendor Management & Strategic Partnerships (Primary Focus)
• Serve as the primary relationship owner for third-party benefit vendors across the Americas, ensuring strong, collaborative partnerships.
• Lead vendor governance, including performance management, service reviews, and ongoing alignment to service expectations and business priorities.
• Monitor and hold vendors accountable to service level agreements (SLAs), contractual obligations, and performance standards.
• Proactively identify opportunities to enhance vendor performance, improve service delivery, and optimize cost-efficiency.
• Partner closely with Corporate Services Total Rewards and Global Services stakeholders to ensure vendor strategies are aligned and integrated.
• Drive consistency and coordination across multiple vendors to deliver a seamless employee and retiree experience.

Service Delivery & Operations Management

• Oversee end-to-end delivery of benefits operations, including health and welfare, retirement, absence and disability management, and related services.
• Ensure operational continuity, compliance with company policies, and adherence to regional regulatory requirements.
• Partner with internal stakeholders and vendors to ensure accurate, timely, and high-quality service delivery across all programs.
• Monitor internal service performance metrics and implement corrective actions where needed.
• Lead and manage SOX controls and compliance for North America partnering with internal and external audit, Payroll and Global Services Human Resources.

Stakeholder Engagement & Collaboration

• Build and maintain strong working relationships with Global Services, Corporate Services Total Rewards, HR Business Partners, and other key internal stakeholders.
• Act as a trusted advisor and point of contact for benefits operations service delivery issues and improvements.
• Facilitate alignment across functions to ensure effective execution of benefits strategies and programs.
• Support communication and change management efforts related to operational and vendor changes.

Continuous Improvement & Experience Enhancement

• Identify and drive continuous improvement initiatives to enhance operational efficiency and employee experience.
• Lead resolution of service delivery issues, leveraging data and stakeholder feedback to implement sustainable solutions.
• Promote a culture of innovation, process optimization, and design thinking within the team and across vendor partners.
• Leverage insights and benchmarks to recommend improvements in service delivery models.

People Leadership & Team Development

• Lead, coach, and develop a team of benefits operations professionals to deliver high performance and strong employee engagement.
• Foster a collaborative, inclusive, and customer-focused team culture aligned with organizational values.
• Set clear priorities and goals, ensuring alignment with broader Global Services objectives.
• Enable talent development, succession planning, and capability building within the team.

Qualifications

Required

• Bachelor's degree
• 810+ years of experience in benefits operations, HR shared services, or a related operational leadership role
• Demonstrated experience managing complex vendor relationships and outsourced service delivery models
• Deep experience benefits, pensions, and leave administration including understanding design and industry best practices
• Proven ability to manage cross-functional stakeholder relationships in a matrixed, global organization
• Experience leading teams and driving operational performance

Preferred

• Experience managing multi-country operations within the Americas
• Advanced degree (e.g., MBA) or equivalent experience
• Experience working within a global services or shared services environment
• Spanish language proficiency is a plus

Key Working Relationships

Internal

• Global Services (Service Excellence, Experience teams)
• Corporate Services Total Rewards
• HR Business Partners
• Employee Relations / Labor Relations

External

• Third-party vendor partners (e.g., benefits administrators, health providers, absence management providers)

Success Profile

• Strong vendor governance and relationship management capability
• Ability to influence without direct authority across stakeholders
• Operational excellence and continuous improvement mindset
• Data-driven decision-making and problem-solving skills
• Strong communication and executive presence

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, please contact us via or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is:

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company's long-term incentive program. Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay, including Floating Holidays 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave 80 hours in a 52-week rolling period 10 days Volunteer Leave 32 hours per calendar year Military Spouse Time-Off 80 hours per calendar year For additional general information on Company benefits, please go to: -