IT Trainer I - Epic: IT Epic

Primary Duties and Responsibilities * The IT Trainer I - Epic supports Hoag and the IT Department by leading effective and consistent end-user training through a variety of methods and keeps Epic users informed about new functionality and system changes. * Creates and maintains curriculum, tip sheets, videos/eLearnings to ensure content remains accurate and relevant to system users. Follows Hoag, IT, and Training Department policies and practices. * Understands end user workflow and may be involved in the creation of current state workflow documentation as needed to ensure training includes up to date workflow scenarios. Understands and maintains the Epic Training environments. Flexible and adaptable based on the changing customer service needs. * Provides on-call ticket management and customer support, and is required to support Hoag as a 24/7 organization. May require participating in meetings/lead training outside of normal business hours including occasional weekends/evenings. * Serves as a bridge between customers and IT, provides post-training support, participates in Training Department programs (such as Super User and CT), understands, and accurately uses Hoag’s LMS, and escalates workflow/build issues as needed. May facilitate meetings between customers and IT and takes an active role in Growth and Expansion projects/Workflow Dress Rehearsals. * Performs all functions above with supervision as needed. Performs other duties as assigned. Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy. Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes. Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California. To learn more about Hoag’s awards and accreditations, visit: [ Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.