Dispatcher

ProLift Rigging is a privately owned, purpose-driven industrial construction company that has a unique, opportunistic, and growth-oriented culture.   

OUR PURPOSE

To acknowledge and glorify God by living in submission to Him as we steward His resources, giving Him thanks through the meaningful work we do, and directing the profits of our business to the redemptive work He is doing on the earth. 

OUR MISSION

To be the best full-service lifting, rigging, and relocation solutions company, enabling total project success for teams that construct, move, or maintain mission-critical plant, machines, and equipment.

Best is: 

• Loyal and growing customers that consider us the best.

• Aligned, engaged, value-driven, and effective team members doing whatever it takes to achieve our mission.

• Esteemed by the participants in our industry.

• High return on capital.

OUR CORE VALUES

• Safety - Evaluate risk, plan to mitigate it to protect customers, our team, the public, and property. 

• Focus - Focus on the potential of our customers and fellow teammates, working for their success as if our success is on the line. 

• Ingenuity - Think about, discuss, and implement ideas that make us better. 

• Superintend - take seriously the opportunity to wisely invest time, talent, and capital for the benefit of others. 

• Respect - Soberly respect others and the work we do. Both matters. 

• Diligence - Remember that any meaningful goal is achieved through dogged persistence and staying engaged. 

• Teamwork - We are a team that needs each members' contribution to achieve our mission.

Job Summary:

The Dispatcher role supports the overall day-to-day operations of the branch by coordinating administrative, personnel, customer, and field activities. This position helps ensure the branch operates efficiently, accurately, and in compliance with company requirements while providing support to employees, customers, vendors, and leadership. The ideal candidate is highly organized, detail-oriented, proactive, and able to manage multiple priorities in a fast-paced environment.

RESPONSIBILITIES:

• Own and execute branch administrative operating systems to support efficient daily business operations.
• Manage Accounts Receivable (AR) tracking, collections follow-up coordination, aging visibility, and escalation reporting.
• Manage Accounts Payable (AP) workflow coordination including invoice routing, coding support, approvals tracking, and payment status visibility.
• Coordinate new customer onboarding including setup documentation, tax forms, insurance certificates, credit applications, and required compliance paperwork.
• Serve as branch point person for vendor setup packets, insurance requests, and customer portal documentation.
• Administer hiring support processes including offer packet coordination, pre-employment requirements, onboarding scheduling, and new hire file readiness.
• Coordinate new team member onboarding and on-ramping to ensure successful integration into branch operations and culture.
• Track required training, certifications, licenses, and recurring compliance deadlines.
• Coordinate and schedule all DISA drug and alcohol testing, randoms, pre-employment testing, renewals, and required follow-up actions.
• Gather and process employee timecards daily and submit them weekly to the branch manager and payroll office.

• Support payroll readiness by ensuring timely submission of required employee data, hours support documents, and status changes.
• Support project startup documentation including customer forms, billing requirements, and administrative readiness.
• Maintain branch office systems, filing structures, document control, and records retention practices.
• Coordinate travel logistics, scheduling support, and administrative needs for branch personnel as required.
• Dispatch and schedule operators, drivers, and riggers daily to perform jobs.
• Acquire routes and permits for oversized, overweight vehicles.
• Receive inbound phone calls from customers for sizing, scheduling, and booking of cranes.
• Other duties as assigned/requested.

Work Environment:

• Construction sites, industrial facilities, and maintenance shops.

• Exposure to outdoor elements, loud noises, and heavy machinery.

• Requires standing, climbing, bending, and lifting heavy materials.

• May require overtime, weekend work, or travel to different job sites.

PROLIFT RIGGING OFFERS:

• Competitive salary 

• Bonus program that pays for performance 

• 401(k) 

• Medical, Dental, and Vision coverage

• Vacation and Holiday Pay

• Disability Insurance

• Life Insurance

• Other additional personal and professional benefits are available. 

Required Qualifications:

• High school diploma or GED required; associate's or bachelor's degree in Business, Accounting, Operations, Human Resources, or related field preferred.
• Minimum 3+ years of experience in office operations, branch administration, accounting support, business coordination, or related administrative/operations role.
• Demonstrated experience supporting Accounts Receivable (AR), Accounts Payable (AP), invoicing, billing, or financial tracking processes.
• Experience coordinating multiple priorities simultaneously in a fast-paced environment with changing demands.
• Strong working knowledge of Microsoft Office Suite, especially Excel, Outlook, Word, and Teams.
• Strong organizational skills with the ability to manage deadlines, documentation, and follow-through with minimal supervision.
• High attention to detail and commitment to accuracy in financial, personnel, and compliance records.
• Professional communication skills with the ability to interact effectively with employees, leadership, customers, and vendors.
• Ability to maintain confidentiality and handle sensitive employee, financial, and company information appropriately.
• Demonstrated problem-solving skills and ability to improve processes through discipline and initiative.
• Ability to pass pre-employment screening and meet company hiring requirements.
• Alignment with ProLift's culture of accountability, teamwork, respect, urgency, and service.

Preferred Qualifications

• Associate's or bachelor's degree in Business Administration, Accounting, Finance, Human Resources, or related field.
• Experience in construction, industrial services, rigging, transportation, logistics, or field service environments.
• Experience using ERP/accounting systems such as Vista, QuickBooks, SAP, Oracle, or similar platforms.
• Experience with onboarding, hiring coordination, benefits administration, or HRIS systems.

• Experience managing customer setup packets, vendor compliance documentation, COIs, lien waivers, or contract support documentation.
• Experience coordinating travel logistics for field teams or multi-location personnel.
• Knowledge of wage/hour documentation, payroll support processes, or timesheet controls.
• Experience scheduling or tracking safety compliance requirements such as DISA, drug testing, certifications, or recurring training.
• Advanced Excel skills including reporting, formulas, pivots, and tracker creation.

EOE/AA Minority/Female/Disability/Veteran