Managed Account Coordinator - S2

Responsibilities Engage and collaborate with FedEx Trade Networks internal and external customers to facilitate fast, accurate, and compliant transactions with Customs and Border Protection (CBP) and Partner Government Agencies (PGAs) Facilitate entry processing, as well as pre‑arrival and post‑arrival exception resolution Prepare, analyze, and submit documentation to CBP and PGAs Develop and maintain strong relationships with the customer’s front‑line personnel Support Account Administrators with account management activities (exception logs, special spreadsheets) Perform root‑cause analysis as directed by the Account Administrator Research and resolve customer billing issues Coordinate post‑entry activities on the customer’s behalf Manage the entry verification process Sort and assign department workload Access external client systems as necessary Correspond with business partners via written, phone, and e‑mail Produce operational trend reports Keep partners apprised of the exception process Respond to pre‑alerts as required per customer SOP Maintain general knowledge of FedEx products and services Qualifications HS Diploma or GED required 12 months of brokerage or transportation and/or customer service experience required Required: MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) Interact with customers, internal staff/departments and management at all levels Excellent communication skills, verbal and written Organizational skills Interpersonal skills Problem‑solving skills Handle high volume of work and time‑sensitive tasks Ability to work independently with minimum supervision Detail oriented Perform other or additional duties as assigned Preferred Qualifications Prior computer/data entry work experience Experience meeting deadlines SBP experience preferred but not required Pay Transparency Pay: $25.01 Shift Monday – Friday, 1 pm – 9:30 pm CST FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840. #J-18808-Ljbffr