Housekeeper

Job Description

Job Description

Ronald McDonald House Charities® of St. Louis

KEEPING FAMILIES CLOSE

The mission of Ronald McDonald House Charities of St. Louis is to provide comfort, care and a home-away-from-home for families of seriously ill children. Our objective is to enable families to practice family-centered care by providing them with all of the basic comforts of home.

Ronald McDonald House Charities of St. Louis has a part-time Housekeeper position open. This position is part of a mission-focused team of professionals providing compassion and hospitality to families with seriously ill children.

The Housekeeper position supports the mission of Ronald McDonald House Charities of St. Louis by ensuring a clean, safe, and welcoming home-away-from-home for families, volunteers, and staff. This role is essential to maintaining an environment that promotes comfort, dignity, and healing for families caring for a child receiving medical treatment. This position helps sustain the warmth and care that define the RMHC experience.

As part of RMHC the position collaborates with the team members to achieve position and organization goals in support of the RMHC mission and Core Values.

Schedule: The Housekeeper will work at our Grove House, located at 4321 Chouteau Avenue, St. Louis, MO 63110.

• 4 days per week; Friday-Monday from 8:00am-1:00pm

Basic Qualifications

• Must be 18 years or older
• Ability to follow daily schedules and adapt to changing priorities
• Able to follow written and verbal instructions, including product usage and safety protocols
• Dependable and punctual, with consistent attention to detail
• Maintains discretion and respects the privacy of guest families
• Demonstrates kindness, patience, and professionalism when interacting with families, staff, and volunteers
• Ability to perform consistent work to a high standard of cleanliness and safety
• Ability to read, write, speak, understand, and communicate in basic English preferred
• Experience working or volunteering in hospitality, nonprofit, or healthcare settings preferred

Essential Functions:

• Follow daily and weekly cleaning schedules to ensure all areas of the House are sanitary, organized, and welcoming, including:
  • Guest rooms, bathrooms, and family kitchen
  • Common areas, hallways, and entryways
  • Laundry rooms and supply areas
• Prepare guest rooms for new families daily
• Support upkeep and organization in shared spaces such as kitchens, playrooms, family dining area and game rooms
• Maintain inventory of cleaning and household supplies; notify management when reorders are needed
• Report any maintenance issues, damage, or safety concerns to the House Manager or Director of Facilities
• Monitor and care for cleaning equipment, ensuring it remains in good working condition
• Maintain confidentiality and a trauma-informed approach when families are present
• Demonstrate reliable attendance and a commitment to teamwork and communication
• Regular and reliable attendance

Nonessential Functions

• Assists with special projects, as requested
• Other duties as assigned

Competencies

• Communication & Courtesy: Communicates clearly and respectfully; maintains a welcoming demeanor.
• Organization & Use of Resources: Uses time and materials efficiently; maintains well-ordered workspaces.
• Problem Solving: Identifies issues proactively and collaborates to find effective solutions.
• Teamwork: Works collaboratively with staff and volunteers to support RMHC’s mission.
• Work Habits: Demonstrates reliability, accountability, and attention to detail.

Physical Demands

Must be able to remain focused while handling multiple responsibilities. Requires bending, twisting, stooping, reaching, and lifting up to 50 lbs. Must be able to carry 25 lbs. upstairs, climb up to 4 flights of stairs, and walk distances up to 80 yards.

Working Conditions

This job operates in a professional work environment.