Senior Manager of Resolutions

Kellogg Community Credit Union

Description:

Join Our Leadership Team

Kellogg Community Credit Union is seeking an experienced and strategic leader to serve as our Senior Manager of Resolutions. This position is responsible for leading all collection and recovery activities while balancing financial performance with exceptional member service.

The ideal candidate will bring a strong background in consumer lending, collections, and team leadership, along with a passion for helping members navigate financial challenges with dignity and respect.

What You'll Do

Lead and develop a high-performing collections team.
Drive strategies to reduce delinquency and charge-offs while improving recovery results.
Oversee collection activities for consumer, mortgage, home equity, credit card, and business loan portfolios.
Manage loss mitigation efforts, including repayment plans, loan modifications, bankruptcies, repossessions, and recoveries.
Ensure compliance with applicable regulations and organizational policies.
Analyze portfolio performance and provide recommendations to senior leadership.
Collaborate with teams across the organization to deliver positive member outcomes.

Requirements:

What We're Looking For

Bachelor's degree in Business, Finance, Management, or a related field.
7+ years of collections, loan servicing, or related financial services experience.
3+ years of leadership experience managing teams.
Strong knowledge of consumer and mortgage lending, collections practices, and regulatory requirements.
Proven ability to lead people, drive results, and use data to make strategic decisions.
Excellent communication, coaching, and relationship-building skills.

Why Join KCCU?

At KCCU, we're committed to helping our members achieve financial success while creating an engaging workplace where employees can grow and thrive. As a member of our leadership team, you'll have the opportunity to make a meaningful impact on both our members and our organization.

Location: Battle Creek, Michigan
Position: Full-Time Leadership Role
Department: Resolutions

Ready to make a difference? Apply today and help shape the future of member-focused collections and recovery at KCCU.

PIb1d17126f81b-26289-41128682

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Senior Manager of Resolutions in Wayland, MI vacancy

Sr. Supervisor Customer Service
...and develops the customer service team, including performance management, training, workload balancing, and capability building. Oversees... ...issues and escalations, partnering across functions to drive resolution while maintaining a high standard of service. Establishes and...
Senior
Work experience placement
Remote work
Work from home
2 days per week
Perrigo
Martin, MI
3 days ago
Sr. HR Manager
$149.6k - $202.4k
...consistently deliver exceptional customer experiences. The Senior HR Manager is part of the Great Lakes 3 Nodal HR senior leadership team... ...and hold operations and HR teams accountable for timely resolution of concerns and maintaining service excellence. - Work closely...
Senior
Hourly pay
Immediate start
Flexible hours
Amazon
Caledonia, MI
1 day ago
Head of Recruiting & HR
$99.2k - $148.8k
...Job Posting Title: Human Resources Manager About Us: TreeHouse Foods is a leading... ...attendance management, conflict resolution, and progressive discipline. Lead labor... ...qualifications, certifications, experience, skills, seniority, geographic location, performance, shift...
Suggested
Full time
Contract work
Work at office
Immediate start
All shifts
Shift work
Day shift
TreeHouse Foods
Wayland, MI
3 days ago
Shift Manager
$12 - $24 per hour
...held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn...
Suggested
Hourly pay
Temporary work
Local area
Shift work
Border Foods
Wayland, MI
27 days ago
Manager
$15.73 per hour
...Overview Drive Success as an Assistant Manager at Our High-Energy Convenience Store! From customer service to operations, are you ready to be the steady hand that keeps our store energized and running strong on any shift? We're searching for Assistant Managers...
Suggested
Weekly pay
Relocation package
Shift work
Disability Solutions
Shelbyville, MI
4 days ago
GENERAL MANAGER
$56.65k - $64.38k
...Qdoba Restaurant Manager Pay Range: $56,650 - $64,375 annually Position Summary: Responsible for managing the overall operations... ...in a timely and professional manner to ensure positive resolution and guest recovery. Trains, develops, coaches, and evaluates...
Local area
Shift work
Qdoba
Caledonia, MI
20 hours ago
General Manager
$62.9k - $73.91k
...General Manager Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU. PERKS & BENEFITS: ~ Competitive pay from $62900 per year - 73905 / year plus cash incentives ~ Employee discounts and free meals...
Local area
Flexible hours
Shift work
McDonald's
Wayland, MI
3 days ago
Supplier Quality Manager
...our team members up for success. Summary The Supplier Quality Manager is a corporate-level quality leadership role responsible for developing... ...and that critical issues are escalated and managed through to resolution and that suppliers are held accountable for restitution...
Remote work
Aspen Surgical
Caledonia, MI
2 days ago
Senior Enterprise Architect
People Driven Technology, Inc, based in Byron Township, Michigan, is seeking an experienced Enterprise Architect - Collaboration. This role involves leading customer discovery sessions, designing collaboration solutions, and advising clients on enterprise voice and unified...
Senior
People Driven Technology, Inc
Byron Center, MI
1 day ago
Senior Project Accountant
...Senior Project Accountant Senior Project Accountant Location: Grand Rapids, Michigan Company: MOSS (Moss Audio... ...networking, unified communications, paging and mass notification, and managed IT services. We are seeking an experienced Senior Project...
Senior
Full time
Contract work
Moss
Shelbyville, MI
3 days ago
Vice President of Marketing
...strengthening brand loyalty, enhancing the guest experience, and maximizing return on investment. As a key member of the Executive Management Team, this position is expected to lead with strategic vision, operational discipline, creativity, and adaptability while...
All shifts
Flexible hours
Gun Lake Casino Resort
Wayland, MI
20 hours ago
Urgent Care Veterinary Practice Manager
...Urgent Care Veterinary Practice Manager Are you an experienced Veterinary Practice Manager with a passion for team leadership and... ...continuously improve Skilled in de-escalation and conflict resolution techniques Negotiation and persuasion skills, with the ability...
Temporary work
Local area
Weekday work
American Veterinary Group
Byron Center, MI
4 days ago
Assistant General Manager
$14 - $35 per hour
...held Taco Bell franchisees in America. At Border Foods, we work with a people-first mantra. From cooks to cashiers to restaurant managers and beyond, we work together to bring to life the Core Values of Border Foods. Welcome to our family where you will continue to learn...
Hourly pay
Temporary work
Part time
Local area
Flexible hours
Shift work
Night shift
Weekend work
Afternoon shift
Early shift
Border Foods
Moline, MI
9 hours ago
Food Service Director
...Job Description The Food Service Director at the Kent County Jail is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods...
Aramark
Moline, MI
1 day ago
General Manager: Lead Teams, Top Pay, Mexico Trip
...Border Foods LLC is seeking a General Manager to oversee operations and reinforce its core values of Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment in Moline, Michigan. The position demands strong leadership skills, a focus on customer service...
Border Foods
Moline, MI
20 hours ago
Food Service Operations Manager
...Description Position Summary: Performs and directs overall store management. Responsible for inventory and money control systems. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant...
Hourly pay
Temporary work
Local area
J & H Family Stores
Wayland, MI
20 hours ago
Assistant Store Manager
...Description Position Summary: Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and...
Hourly pay
Temporary work
Local area
1 day per week
J & H Family Stores
Wayland, MI
4 days ago
Manager, Account Sales
...states. Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of... ...and ensure quick and effective communication and problem resolution. Engage in regular contact with customers to identify needs...
Full time
Seasonal work
Work at office
Visa sponsorship
Work visa
C&S Wholesale Grocers Inc
Byron Center, MI
4 days ago
Store Manager
$65k - $120k
...Overview We are seeking a highly sales-driven Verizon Wireless Sales Manager who is passionate about developing people, driving performance... ...interactions Ensure exceptional customer service and resolution of escalated concerns Maintain expert knowledge of Verizon products...
Base plus commission
Flexible hours
Afternoon shift
Smartlinks, Inc.
Caledonia, MI
3 days ago
Sales Lead - White House Black Market
...POSITION OBJECTIVE The Sales Lead is responsible for supporting Management in promoting a customer and product‑focused sales culture,... ...through clienteling and wardrobe management. Ensures prompt resolution of customer concerns. Ensures a fast and efficient register experience...
Local area
Flexible hours
Shift work
Night shift
Chico's
Byron Center, MI
2 days ago
Senior CMM Programmer
...industrial components that keep the world moving. We are looking for a Senior CMM Programmer to lead our dimensional laboratory, establish... ...manufacturing issues, and resolve calibration anomalies. Manage the Lab: Maintain calibration schedules, oversee lab...
Senior
MIDDLEVILLE ENGINEERED SOLUTIONS LLC
Dorr, MI
2 days ago
Senior Manager, Engineering
$132.3k - $198.5k
...Employee Type: Full time Location: IL Works from Home Job Type: Engineering Job Posting Title: Senior Manager, Engineering About Us: TreeHouse Foods is a leading manufacturer of private label packaged foods and beverages, operating a network...
Senior
Full time
Immediate start
Shift work
TreeHouse Foods
Wayland, MI
3 days ago
Senior Brand Experience Specialist
A leading American apparel brand in Byron Township is seeking a part-time Sr Brand Ambassador to enhance customer experiences and promote brand loyalty. You'll engage with guests, educate them about products, and assist in various store zones. Ideal candidates should be...
Senior
Part time
Afternoon shift
Unsubscribed
Byron Center, MI
1 day ago
Produce Manager
...the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create...
Immediate start
Visa sponsorship
Work visa
SpartanNash Associates, LLC
Wayland, MI
1 day ago
Food Service Director
...ARAMARK, you will oversee daily Food & Beverage Operations, leading teams to deliver safe, high-quality dining experiences. You will manage budgets, menus, purchasing, inventory, and compliance with food safety standards while driving service excellence and guest...
Full time
ARAMARK
Wayland, MI
2 days ago
Medical Case Manager (BSN, MOTR/L, DPT) Training Provided!
...Description Looking for a Career Change? Full Time Medical Case Management Position: Field Medical Case Management Position* *This is... ...that hinder effective client care using advanced conflict resolution skills. Monitors the patient's progress, intervening to ensure...
Full time
Temporary work
Work at office
Monday to Friday
MANAGED REHABilitation Consultants, Inc.
Byron Center, MI
7 days ago
Deli Manager
...A grocery retail company is seeking a Deli/Bakery Lead to oversee daily operations in Byron Center, Michigan. The role includes managing inventory, training associates, and ensuring compliance with food safety standards. Ideal candidates will have strong leadership and...
Family Fare
Byron Center, MI
2 days ago
Restaurant Manager
...Job Description Job Description The Restaurant Manager is responsible for overseeing daily operations to ensure a high-quality dining experience for guests while maintaining efficient restaurant performance. This role manages staff, ensures excellent customer service...
Local area
Flexible hours
Night shift
S & S Pizza Inc
Wayland, MI
9 days ago
External Manager In Training
...Shift Availability Flexible Availability Job Type Minimum Qualifications The minimum qualifications for a Store Manager are: High School diploma or GED preferred. Experience in retail sales preferred. Experience to perform the essential duties...
Casual work
Local area
Flexible hours
Shift work
Circle K Stores, Inc.
Caledonia, MI
4 days ago
Shift Leader
$15 - $17 per hour
...Discounted tuition for you and your family through SNHU Employee discounts on all your Dunkin’ favorites Opportunities to grow into management roles What You’ll Do: As a Shift Leader, you’ll be the go-to person during your shift, helping to: Lead by example and...
Hourly pay
Full time
Part time
Immediate start
Flexible hours
Shift work
Early shift
Dunkin'
Byron Center, MI
28 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Senior Manager of Resolutions. Be the first to apply!