CrowdStrike Analyst (Tier 1)

Job Description

Job Description

CrowdStrike Analyst (Tier 1) – Charleston, SC

Clearance Required: DoD Secret
Certification Required: IAM Level I (Security+, CAP, or GISF)
Work Location: On‐site | Charleston, SC

 

About the Role

BreakPoint Labs is seeking a CrowdStrike Analyst to serve as the frontline interface between CSSP subscribers and our Endpoint Security team. In this Tier 1 role, you will monitor the CrowdStrike Falcon console, perform initial triage of security alerts, and provide responsive, customer‐focused support for endpoint security issues across a diverse mission environment.

This position is ideal for an early‐career cybersecurity or IT professional who thrives in a structured, fast‐paced operational setting and is ready to contribute to a high‐impact defensive mission.

Key Responsibilities

• Serve as the first responder for customer support requests submitted through the service desk (ServiceNow).
• Monitor the CrowdStrike Falcon detection queue and provide Tier 1 support for endpoint security inquiries.
• Perform initial triage of low‐to‐medium severity alerts using established playbooks and procedures.
• Accurately document findings , categorize detections, and maintain detailed case notes.
• Escalate complex technical issues, unresolved user problems, and potential security incidents to senior operators.
• Assist with compliance activities, including running predefined reports, tracking task completion, and maintaining audit‐ready documentation.
• Collaborate with team members using MS Teams, Confluence, and SharePoint to support knowledge sharing and operational continuity.

Required Qualifications

• 2+ years of experience in IT help desk, customer support, or similar technical support role.
• Hands‐on experience with a ticketing system (ServiceNow preferred).
• Strong written and verbal communication skills with a customer‐service mindset.
• Ability to follow structured procedures, checklists, and playbooks with high attention to detail.
• Strong analytical skills for initial problem assessment and categorization.
• Proficiency with MS Office and Adobe Acrobat .
• Familiarity with basic host‐based security tools and EDR concepts (desired).
• Experience with MS Teams, Confluence, and SharePoint (desired).
• IAM Level I certification (Security+, CAP, or GISF).
• Active DoD Secret clearance .
• Associate degree in a related field.

What We Offer

• Opportunity to support a mission‐critical cybersecurity program.
• Structured environment with clear procedures, mentorship, and growth pathways.
• Collaborative team culture focused on continuous improvement and operational excellence.

Company Description

BreakPoint Labs, a small business cybersecurity services firm, is dedicated to providing the methods and means for sustainable, measurable, and effective cybersecurity operations. Powered by highly motivated, experienced cybersecurity professionals with technical and scientific proficiency, BreakPoint Labs is developing and leveraging technology to enable a more secure cyberspace. With well-formed service delivery models in cybersecurity assessments, defensive cyber operations, research and development, and cybersecurity training, BreakPoint Labs supports a diverse customer base in addressing its most challenging problems in cyberspace.

BreakPoint Labs is constantly seeking enthusiastic cybersecurity professionals, either to exchange technical ideas and lessons learned or to potentially join the BreakPoint Labs Team. Through an established corporate culture, BreakPoint Labs embraces a highly technical, [geeky] workforce passionate about developing and leveraging technology to secure cyberspace.

Company Description

BreakPoint Labs, a small business cybersecurity services firm, is dedicated to providing the methods and means for sustainable, measurable, and effective cybersecurity operations. Powered by highly motivated, experienced cybersecurity professionals with technical and scientific proficiency, BreakPoint Labs is developing and leveraging technology to enable a more secure cyberspace. With well-formed service delivery models in cybersecurity assessments, defensive cyber operations, research and development, and cybersecurity training, BreakPoint Labs supports a diverse customer base in addressing its most challenging problems in cyberspace.\r\n\r\nBreakPoint Labs is constantly seeking enthusiastic cybersecurity professionals, either to exchange technical ideas and lessons learned or to potentially join the BreakPoint Labs Team. Through an established corporate culture, BreakPoint Labs embraces a highly technical, [geeky] workforce passionate about developing and leveraging technology to secure cyberspace.