Event Captain

Principal responsibility is to manage event staff & guest expectations efficiently & effectively while providing all guests with an exceptional experience for contracted events at The Madison Event Center and Hotel Covington. Duties: Remain guest focused while performing all assigned duties before, during and after an event Assume 100% responsibility for the quality of each guest experience Welcome and greet guests upon entering The Madison/Hotel Covington Provide information about our food, beverages and other functions and services Responsible for all event staff within their room Record the times of employees as they clock in & out Use the timeline and matrix to organize staff and delegate responsibilities Check the bars, coolers & hotboxes for all specialty items pre-event Verify ballroom is set according to approved floorplan Ensure all decorations are setup according to provided instructions Retrieve alcohol for event from liquor room and record consumption Responsible for checking all employee assignments at the end of their shifts Maintain clean and fully stocked prep area, restrooms and ballroom Ready and willing to assist other team members with event duties Handle tables, chairs, linens, tableware and décor carefully to prevent breakage and loss Always follow safe food handling guidelines Clean and reset ballroom at the end of every event Attend all scheduled employee meetings and provide suggestions for improvement Other duties as assigned Qualifications: Positive and upbeat attitude and work well with all team members Must be 18 years of age Must be Serv‑Safe or T.I.P.S Certified Must be able to work unsupervised Must be able to work weekends Punctual, energetic and motivated personality Excellent oral communication and listening skills Desire to lead by example and delegate Ability to follow directions Be willing to work until the job is complete and perform other duties assigned Be able to work in a standing position for long periods of time (up to 10 hours) Hours will vary depending on events scheduled Eligible for annual review and merit Please submit resumes or questions to: View email address on click.appcast.io #J-18808-Ljbffr Hotel Covington