Bilingual QA Analyst: Call Center Quality & Insights
SONARA
Sonara Inc. is seeking a Quality Assurance Analyst in Austin, Texas. The role entails assessing the quality of customer service provided by call center employees. You will monitor calls, review emails, and provide feedback to improve service delivery. The ideal candidate should have strong analytical skills and at least 3 years of call center experience, with a bachelor's degree preferred. Familiarity with quality assurance processes and data analysis skills are essential. #J-18808-Ljbffr
Vacancy posted 3 days ago
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