Customer Service Rep 1

Join Our TeamIn 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work!About this PositionThe Customer Service Representative 1 responds to agents’ written and telephone inquiries regarding state insurance licenses and assists with questions regarding pre-licensing certificates, insurance license and contract status.This is an onsite position located in Brentwood, TN.The estimated salary range for this role is: $38k per year.The CSR identifies concerns, asks appropriate questions, responds to questions in a concise and courteous manner, and documents all research findings thoroughly. Performs corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. This position provides complete and accurate information using the department manual and training sessions as sources of information and recognizes priority situations and understands when and how to notify appropriate parties. The CSR is also expected to assist external licensing departments with specific projects or tasks when needed to support our salesforce goal.Responsibilities & QualificationsHours:Monday-Friday 8am-4:30 pm CSTQualifications, Skills, &Abilities:Minimum 1 year Call Center experience requiredMinimum High School Diploma or GED requiredPrevious insurance or financial services experience is a plusBi-lingual (English/Spanish) is preferredExcellent PC skillsIntermediate skills in Microsoft WordExcellent verbal and written communication skillsAbility to communicate professionally with irate customersDetail orientedFLSA status:This position is exempt (not eligible for overtime pay):NoOur Benefits:Day one health, dental, and vision insurance401(k) Plan with competitive employer matchVacation, sick, holiday and volunteer time offLife and disability insuranceFlexible Spending Account & Health Savings AccountProfessional developmentTuition reimbursementCompany-sponsored social and philanthropy eventsIt has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. #J-18808-Ljbffr Primerica