Assistant General Manager

Company Overview Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We are committed to providing Team Members with exceptional employee experiences, learning opportunities, career progression, and a lot of fun. The Car Park is a rapidly growing parking and transportation company operating more than 500 locations across the United States. We leverage cutting‑edge technology, support legendary customer service, and provide best‑in‑class practices to our clients in hospitality, healthcare, events, municipalities, office, retail, and universities. Position Overview This position provides support to the General Manager and oversees day‑to‑day operations. The role includes scheduling team members, ensuring appropriate staffing, responding to customer and client inquiries, and maintaining professional and responsive operations while meeting all contractual obligations. Responsibilities Promote client relationship development through outstanding communication. Oversee daily activities of parking garages to maximize scheduling and real‑time utilization of Team Members. Assist in onboarding, offboarding, and performance management of Team Members. Ensure operational guidelines, security, cash control, and customer service procedures are implemented and adhered to. Recommend and implement plans or programs to improve safety and other aspects of operations. Assist in training team members in customer service, safety, and inclusion. Prepare and conduct operational audits. Ensure systems are operational 24/7. Set and maintain a positive and professional example for the workforce. Drop, move, and pick up parking equipment (cones, barricades, signs, etc.) as required. Handle and safeguard cash before, during, and after select events as required. Other duties as assigned. Candidate Skills Knowledge of financial reporting and budget responsibility. Strong MS Office skills. Ability to lead workforce teams of both professional and front‑line employees. Excellent organizational, problem‑solving, and time management skills. Exceptional verbal and written communication skills. Ability to remain driven to ensure the best possible support and customer service. Time management and prioritization skills. Minimum Required Qualifications A high school diploma or GED. 5+ years of management or supervisory experience in customer service. Benefits We Offer 18 days of recharge (PTO) Paid parental leave Volunteer time off (VTO) Paid holidays Bereavement Medical, dental, vision Flexible and health spending accounts Short‑term disability Critical illness and accident benefits Life insurance, tuition reimbursement 401(k) and more for eligible Team Members Equal Employment Opportunity Equal Employment Opportunity. #J-18808-Ljbffr