AIOps & Agentic Operations Advisory Senior Manager

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at . We are seeking an experienced Senior Manager, AIOps & Agentic Operations Advisory to help large enterprises move from reactive, human-run operations to intelligent, automation-first delivery. This role is built for practitioners who have actually run enterprise IT operations at scale — and who now bring that hard-won experience to bear in designing the AIOps and agentic operating models that will replace much of what they once managed manually. The value this person brings is not theoretical: they know what breaks, what matters at 2am, and where automation genuinely changes outcomes versus where it creates new risk. They translate that grounded perspective into a compelling vision for CIO audiences and into delivery plans that cross-functional teams can execute.The Work: Design AIOps and agentic operations architectures grounded in real enterprise run experience — identifying where autonomous operations genuinely reduce risk and cost, and where human judgment must be preservedFrame the vision for CIO audiences — translating complex operational transformation into a clear business case, articulating the path from current-state operations to an automation-first, agentic target stateBuild the delivery plans — defining phased roadmaps, workstream structures, tooling selections, and operating model transitions that delivery teams can own and execute without the advisory lead needing to run each workstreamAssess and sequence the automation opportunity — applying operations experience to distinguish genuine quick wins from automation that looks good in a slide but fails in production, and prioritising accordinglyLead the operating model transition — redesigning roles, processes, and governance for a world where agents handle event triage, remediation, and change execution, and human operators focus on exception handling, oversight, and continuous improvementShape and support business development — leading client workshops, originating opportunities through peer-to-peer CIO engagement, and contributing to proposals where operations credibility is the differentiatorProvide thought leadership on the frontiers of intelligent operations — including multi-agent orchestration, AI-driven change risk assessment, autonomous remediation guardrails, and the governance frameworks needed to operate at machine speedTravel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.Minimum 8+ years of progressive experience in IT operations, infrastructure engineering, or technology consulting — with a meaningful portion spent actually running enterprise operations at scale, not only advising on themMinimum 8+ years in a leadership role with accountability for operational performance, service delivery, or infrastructure reliability in a complex enterprise environmentMinimum 3+ years experience designing and delivering AIOps, automation, or intelligent operations programs — with evidence of measurable operational outcomes (MTTR reduction, automation coverage, alert noise reduction, toil elimination)Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience) Bonus Points If: Prior experience in a senior enterprise operations role (Head of IT Operations, VP Infrastructure, NOC Director, or equivalent) before moving into consulting or advisory — the practitioner-to-advisor career path is a strong signal for this positionHands-on experience deploying or operating AIOps tooling in production (Dynatrace, Moogsoft, BigPanda, PagerDuty, Datadog, or equivalent) — not only designing or evaluating itExperience in regulated industries (financial services, energy, life sciences, public sector) where autonomous operations require additional governance, audit trails, and human oversight controlsIndustry certifications in cloud operations, SRE, or AIOps platforms; familiarity with ITIL 4 and how its practices adapt in an automation-first operating modelSkills:AIOps & Intelligent Ops Design: Hybrid/multi-cloud AIOps platform design (noise reduction, anomaly detection), agentic operations (autonomous triage, self-healing runbooks), and unified telemetry observability (Dynatrace, Datadog, Splunk, OpenTelemetry).Enterprise Operations Credibility: Hands-on background leading NOC/SOC and major incident command, navigating operational realities (alert fatigue, change freezes), and driving SRE/reliability practices (SLO/SLI frameworks, error budgets).Automation-First Delivery: End-to-end automation programme design (ROI modeling, toolchain selection), actionable workstream architecture, and organizational change/adoption management for human oversight of AI workflows.Executive Advisory & Thought Leadership: CIO-level strategic vision and business case development, alongside grounded points of view on agentic AI readiness and phased adoption roadmap sequencing.Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 09/29/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:U.S. Employee Benefits | AccentureRole Location Annual Salary RangeCalifornia $132,500 to $302,400Cleveland $122,700 to $241,900Colorado $132,500 to $261,300District of Columbia $141,100 to $278,200Illinois $122,700 to $261,300Maine $112,900 to $222,500Maryland $132,500 to $261,300Massachusetts $132,500 to $278,200Minnesota $132,500 to $261,300New York $122,700 to $302,400New Jersey $141,100 to $302,400Virginia $122,700 to $278,200Washington $141,100 to $278,200About AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.Visit us at What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more hereRequesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the  Accenture Equal Opportunity StatementAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.SummaryLocation: Chicago, Accenture Tower, Corp; Milwaukee, 790 N Milwaukee St, Corp; Dallas, 5205 N OConnor Las Colinas, Corp; Columbus, 400 W. Nationwide Blvd, Corp; Kirkland, 416 6th Street South, Corp; Irvine, 300 Spectrum Center Dr, ACN Tech; Cincinnati, 4th Street, Corp; New York, One Manhattan West, Corp; Cleveland, 1400 W 10th Street, Corp; Oklahoma City, 525 NW 11th St, Corp; Austin, 323 Congress Avenue, Corp; Albany, 69 State St, Corp; St. Pete, 140 Fountain Pkwy, Tampa Corp; Hartford, 280 Trumbull, Corp; Pittsburgh, 1001 Liberty Ave, Corp; St. Louis, 4220 Duncan Avenue, Corp; Miami, 777 Brickell Ave, Corp; Sacramento, 1610 R Street, Corp; Raleigh, 555 Fayetteville, Corp; Minneapolis, 333 S 7th, Corp; Mountain View, 650 Castro, Corp; Scottsdale, 15279 N Scottsdale Rd, Corp; San Francisco, 415 Mission Street, Corp; Morristown, 1 Speedwell Ave, Corp; Denver, 999 18th St, Corp; Boston, 888 Boylston, Corp; Philadelphia, 2001 Market St, Corp; Des Moines, 909 Locust, Corp; Overland Park, 7300 W 110th Street, Corp; Los Angeles, 6181 W Centinela Ave, Corp; Charlotte, 1120 S Tryon St., Corp; Walnut Creek, 1255 Treat Blvd, Corp; Carmel, 11939 N Meridian St., Corp; Seattle, 1191 2nd Avenue, Corp; Houston, 1301 Fannin, Corp; Arlington, 1201 Wilson, Corp; Atlanta, 75 Fifth, Corp; Redmond, 8383 158th Avenue NE, Corp; Bentonville, 805 S Walton Blvd., Corp; Beaverton, 15220 NW Greenbrier, Corp; Nashville, 4101 Charlotte Ave., Corp; Detroit, 1240 Woodward, Corp; San Diego, 12680 High Bluff Dr, CorpType: Full time