Account Manager

A growing commercial landscaping and outdoor services company is seeking an Account Manager to manage existing client relationships, support customer retention, and identify opportunities for continued account growth. This is a customer-facing role focused on building strong client partnerships, understanding customer needs, coordinating internal resources, and ensuring service expectations are met. The ideal candidate will be organized, proactive, relationship-driven, and comfortable working across operations, sales, and client service teams. What You’ll Be Doing Manage an assigned book of business and serve as the primary point of contact for existing clients Build strong relationships with new and existing customers throughout the assigned territory Work closely with internal teams to support service contracts, pricing renewals, enhancement opportunities, and client retention Act as the liaison between customers and internal departments, ensuring client questions, concerns, and requests are communicated clearly and followed through to resolution Develop and execute account strategies to support customer satisfaction, retention, and revenue growth Identify customer needs, challenges, and opportunities for additional services Network with prospective clients and support new relationship development within the assigned territory Manage client communication, account updates, and ongoing service expectations Support sales planning and execution to help meet regional goals and budgets Travel regularly throughout the assigned territory to meet with clients, understand their needs, and support account objectives Prepare account updates and reports by collecting, analyzing, and summarizing information related to current client projects, service delivery, and customer activity What We’re Looking For Experience in account management, client service, sales, business development, or a related customer‑facing role Strong relationship‑building skills with the ability to communicate effectively with customers, internal teams, and leadership Ability to manage multiple accounts, priorities, and follow‑up items at the same time Strong organizational skills and attention to detail Strong problem‑solving skills and the ability to resolve customer issues professionally Self‑motivated and able to work independently with minimal supervision Comfortable working with people from different backgrounds, roles, and levels of an organization Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint Experience with ERP or CRM systems preferred; Aspire and Salesforce experience is a plus Preferred Background Experience in commercial landscaping, horticulture, agriculture, property services, facility services, or a related field Bachelor’s degree in Horticulture, Ag Business, Landscape Architecture, Business, or a related field preferred Relevant industry certification or equivalent related experience will also be considered Why This Role This is a strong opportunity for someone who enjoys building long-term client relationships, solving customer problems, and helping grow existing accounts. The role offers regular client interaction, visibility across the business, and the ability to make a direct impact on customer satisfaction, retention, and revenue growth. #J-18808-Ljbffr