Consumer Lending Admin - Consumer Direct Lending Program Manager

Consumer Direct Lending Program Manager

You lead high-impact lending programs and initiatives that drive growth, improve operational efficiency, and enhance the member experience across consumer lending channels. You are a strategic and results-driven program leader with deep knowledge of lending operations, project management, and regulatory requirements, known for turning complex ideas into scalable, well-executed solutions. You bring people, processes, and technology together, partnering across teams, managing vendors, and executing initiatives from concept through implementation, to deliver innovative, compliant, and member-focused lending programs.

What You'll Do:

• Project Management: Lead and guide cross-functional teams to ensure projects are delivered on time, within scope, and on budget.
• Strategy Development: Collaborate with senior management to develop and implement strategic plans that align with the credit union's objectives.
• Risk Management: Work closely with Enterprise Risk Management teams to assess and mitigate risks associated with projects. Ensure programs and projects are within regulatory and legal requirements, and internal policies.
• Member Experience: Focus on enhancing member satisfaction and loyalty through improved services and offerings.
• Regulatory Compliance: Stay apprised of relevant industry regulations and compliance requirements related to financial services products. Ensure that all projects adhere to applicable laws and regulations.
• Stakeholder Communication: Effectively communicate project updates and progress to stakeholders, including executives, team members, and other relevant parties.
• Resource Allocation: Manage resources efficiently to optimize project outcomes. Plan, organize, direct, and manage budgetary activity for upcoming projects and initiatives.
• Performance Measurement: Track and evaluate the project status and outcomes, making data-driven decisions to improve performance where necessary.
• Cross-Functional Collaboration: Build strong relationships with key stakeholders, including internal teams, senior management, members, and external partners. Collaborate with cross-functional teams to ensure alignment and successful execution, gather business requirements, define product specifications, and prioritize feature/functionality development. Act as a subject matter expert on financial products, providing guidance and support to internal and external stakeholders.
• Innovation and Continuous Improvement: Stay up to date with industry trends, emerging technologies, and regulatory changes that impact business units. Update existing and create new programs and strategies, workflows, and introduce stand-alone applications related to systems and processes to advance long term credit union growth.
• Team Leadership: Provide guidance and support to project teams, fostering a collaborative and productive work environment.
• Represent credit union in contacts with business and trade associations, members, and regulatory agencies. Attend business functions, industry conferences, and otherwise promote the credit union's image.
• Perform other duties as assigned.

Qualifications and Preferences:

• Bachelor's Degree in related field plus equivalent work experience required and
• advanced degree preferred.
• 5+ years program/project management experience, experience in lending operations, and program management within a credit union or financial institution. required

Why Join Us: Golden 1 Credit Union provides its employees a market-competitive and internally equitable total rewards compensation package through a variety of programs. These programs are designed to attract, motivate, and retain employees that drive and support the achievement of Our Mission, Vision, and Strategic Goals. The Credit Union is committed a total rewards philosophy built on; a comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion. We believe in fostering a workplace where every employee is recognized, valued, and motivated to contribute their best.