Jewelry Sales Specialist, West Town Mall

Job Description

Job Description

At REEDS Jewelers , we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact.

West Town Mall is Knoxville’s premier shopping destination, drawing shoppers from across East Tennessee and beyond. Knoxville offers a scenic blend of urban living with access to the Smoky Mountains, vibrant downtown attractions, excellent schools, and a thriving university community. This is an ideal location for retail professionals looking to build their careers in a dynamic, high-energy market while enjoying an active outdoor lifestyle.

We’re looking for a passionate, customer-focused Jewelry Sales Professional to join our team and deliver an exceptional luxury retail experience. In this role, you’ll build lasting client relationships, drive sales, and proudly represent REEDS’ long-standing commitment to quality, service, and integrity. You’ll bring our values to life on the sales floor, offering personalized guidance, showcasing premier brands, and helping customers celebrate life’s most meaningful moments.

With nearly 80 years of heritage and a forward-thinking approach to innovation, REEDS offers a dynamic environment where you can build a rewarding career in luxury sales. Enjoy unlimited earning potential, comprehensive benefits for full-time employees, and the opportunity to grow a competitive, thriving career.

What You’ll Do

Client Experience

• Provide exceptional service at every step of the customer journey
• Create personalized shopping experiences and build lasting client relationships
• Educate clients on product offerings and brand story
• Maintain a polished, welcoming, and engaging presence on the sales floor

Sales Performance

• Achieve and exceed personal and team sales goals
• Stay informed on product knowledge, promotions, and visual standards
• Drive repeat business through clienteling and follow-up strategies
• Support store events and promotional activities

Store Operations

• Assist with merchandising and maintaining visual standards
• Operate POS systems accurately and efficiently
• Uphold operational standards for the store and lead with pride
• Follow store policies and security procedures

Our Values

We live and lead through REEDS’ guiding principles:

• Integrity – Do what’s right, always.
• Performance Excellence – Drive results, embrace growth.
• Stewardship – Build trust with every action.
• Professionalism – Lead with confidence and consistency.
• Entrepreneurial Spirit – Think big, act boldly.
• Team Orientation – Collaborate and uplift others.
• Passion – Love what you do and have fun doing it.

Requirements

Required Qualifications

• Enthusiasm for the brand and a sales focused mindset
• Excellent communication and interpersonal skills
• Comfort working in a fast-paced and team-driven environment
• Availability to work a flexible schedule including weekends, holidays, and evenings
• High School Diploma or Equivalent
• Legal authorization to work in the U.S.
• Ability to stand for long periods of time and lift up to 30 lbs.

Preferred Qualifications

• Jewelry product knowledge or GIA coursework
• Retail or hospitality experience, preferably in jewelry or luxury sales

Benefits

REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off for both full-time and part-time positions. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more!

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.