Business Analyst, Developer Experience

Hello,

Position: Business Analyst, Developer Experience

Location: Memphis, TN

Duration: 6+months

Job Description:

• Implement, and maintain software delivery performance metrics using tools like LinearB, Sleuth, or custom dashboards.
• Analyze DORA metrics, cycle time, PR throughput, and other engineering KPIs to identify bottlenecks and improvement opportunities.
• Implement analytics and feedback loops to continuously improve developer experience.
• Collaborate with engineering leadership to define success metrics and reporting cadences.
• Support the engineering team in building and maintaining intuitive self-service tools for infrastructure provisioning, CI/CD setup, software development, and environment management.
• Create and maintain developer documentation and onboarding guides.
• Hands-on with configuring our metrics platform (LinearB), which integrates with Jira and Bitbucket, understanding those types of tools is critical.

REQUIREMENTS:

• 5+ years experience
• Experience with Internal Developer Platforms (IDPs) like Backstage.
• Experience with engineering analytics platforms (LinearB, Jellyfish, Haystack).
• Familiarity with developer tooling ecosystems (IDEs, Git workflows, CI/CD).
• Strong product thinking and empathy for developer workflows.
• Ability to measure and improve developer productivity using telemetry and feedback.
• Experience in configuring and analyzing SaaS platforms would be beneficial.
• Excellent communication and cross-functional collaboration.

• Ability to take data from multiple sources and create dashboards that communicate insights clearly to both technical and non-technical stakeholders
• A strong understanding of software development, the developer journey, and developer tooling.
• Excellent communication skills to work with engineering teams and leadership.

• Analyst with a strong understanding of software delivery performance metrics and developer experience tooling, to join a team that is focused on measuring and improving the developer experience across the IT division.
• Successful candidates will understand how software delivery metrics can be used to understand developer experience improvement opportunities, identify bottlenecks and areas for improvement, and be able to communicate these with engineering teams and leadership.
• This role will also involve conducting analysis on existing applications owned by the team, such as Mulesoft, Amplify, and Backstage, in order to help the team make sound decisions on application enhancements.
• This is a highly collaborative position, in person/local in preferred as they will be working directly with the Software engineering manager.
• There will be a degree of team training, more along the lines of supporting demos organizational tools and explaining engineering metrics and how our tools/processes can improve them.
• As far as tools go, the specific tool shouldn't be a dealbreaker, as skills in any CI/CD, SCM, or analytics tool should be transferrable in this case.

Thanks & Regards,




Jeeva K (Sr Technical Recruiter)


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