Guest Service Agent

LUMA Hotel Times Square Front Desk Agent

SALARY RANGE: $24.00/hour WHAT WE OFFER Medical/Dental/Vision - Competitive Team Member contribution rates Holiday Pay (9 days) Vacation Pay - start accruing day 1 and get up to 2 weeks the first year! Sick Pay (in accordance with NYC ESTA) Life Insurance and AD&D bundled with Medical Short Term Disability Voluntary Life Insurance and AD&D Voluntary Long-Term Disability Voluntary products such as Hospital Insurance, Critical Illness insurance, and Accident Insurance 401(k) with Company Match and 401k Roth Wellness Program Education Assistance Programs Employee Perks through Working Advantage WHO WE ARE At LUMA, we strive to be a beacon of modern hospitality, and an independent, illuminated choice for our guests. We refer to our employees as Talent as it takes your skills, knowledge, attitude and genuine hospitality to cultivate the hotel service culture. At LUMA we strongly believe that it is our Talent's responsibility to work together to exceed the expectations of our guest, owners, peers and community. Being affiliated with a hotel that ranks in the Top 1% in the world, Winner of the prestigious TripAdvisor's Best of the Best Travelers' Choice Awards and holds a Top 10 position on TripAdvisor, can offer a phenomenal career advancement opportunity. The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction. Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions. THE ROLE Responsible to provide hotel guests with excellent service at the front desk from making the reservation to departure. Check-in and check-out courteously and efficiently; process all payments according to established hotel requirements. Responsible to respond to guests needs, inquiries requests and complaints in a timely and professional manner. WHAT YOU'LL DO The Guest Service Agent provides hotel guests with excellent service at the front desk from making the reservation to departure. The Front Desk Agent is responsible for providing check-in and check-out courteously and efficiently. Duties also include processing all payments according to established hotel requirements. The Front Desk Agent is service-oriented and responds to guests needs, inquiries, requests, and complaints in a timely and professional manner. WHAT WE LOOK FOR Flexible schedule. Open availability. 2+ years of customer service experience required. Prior hotel front desk agent experience preferred. Must be able to read and communicate in English. Friendly and service oriented.