Call Center/Customer Service Representative (PBM)

Job Description

Job Description

Customer Service Representative (Healthcare Call Center )

About EmpiRx Health

EmpiRx Health is the leading clinically driven pharmacy benefits management company. We put people first — focusing on member care, health outcomes, and meaningful service. Our teams support members every day by ensuring they understand and can access their pharmacy benefits with confidence and ease.

If you’ve built your career creating memorable guest experiences in hospitality, tourism, or customer-facing service roles, this is a natural next step — with stability, growth, and purpose.

As a Customer Service Representative , you’ll bring the same warmth, professionalism, and problem-solving skills you use with guests every day — but in a healthcare setting where your support truly makes a difference in people’s lives.

THIS POSITION IS 5 DAYS A WEEK IN OFFICE, LOCATED IN ORLANDO FL- IT IS NOT REMOTE OR HYBRID

No healthcare experience required. We provide comprehensive training so you feel confident and supported from day one.

Why This Role Is a Great Fit for Hospitality Professionals

• You’re already skilled at delivering five-star service
• You know how to stay calm, empathetic, and solutions-focused
• You thrive in fast-paced, people-first environments
• You’re comfortable handling questions, concerns, and unique situations
• You value teamwork, structure, and career growth

After six months of strong performance, you’ll be eligible for:

• $500 sign-on bonus
• Pharmacy Technician certification reimbursement, opening doors to career advancement within healthcare

What You’ll Do

• Deliver a five-star customer experience via phone, email, and other channels
• Assist members with benefit questions, claims, enrollment, and general support
• Listen actively, show empathy, and resolve concerns efficiently
• Navigate multiple systems to document interactions accurately
• Follow up on unresolved issues and escalate when needed
• Meet quality, productivity, and service standards in a structured call center environment
• Work rotating shifts in a 24/7/365 in-office call center

What We’re Looking For

• This role is ideal for individuals with backgrounds in:
• Hotels, resorts, cruise lines
• Airlines, airports, travel services
• Theme parks, attractions, event venues
• Restaurants, retail, guest services
• Call centers or front-desk environments

Core Skills & Traits

• Passion for delivering outstanding customer experiences
• Strong verbal communication and active listening skills
• Calm, professional demeanor — even during challenging interactions
• Empathy, patience, and emotional intelligence
• Accountability and attention to detail
• Comfort using digital tools and learning new systems
• Flexibility in scheduling and adapting to change

Required Qualifications

• 1–2 years of customer-facing experience (hospitality or service industries welcome)
• High School Diploma or GED
• Ability to work 5 days per week in-office
• Reliable internet and phone access for off-hour shifts
• Pharmacy Technician experience is a plus — certification not required

Ready for a Career That Offers Stability, Growth, and Purpose?

If you’re ready to transition your hospitality skills into a meaningful healthcare career — without losing the human connection — we’d love to hear from you.

Benefits And Perks

Subject to program eligibility, this position qualifies for a robust suite of benefits including: Paid Time Off, a 401(k) program, Health Insurance including Dental & Vision coverage, Student Loan Reimbursement, Health Savings Account, and an Employee Assistance Program.

EmpiRx Health is an Equal Opportunity Employer

At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're on a mission to build a team as diverse as the world we serve, where everyone is welcome and celebrated. We're not just breaking down barriers; we're actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together.

Note: This job description is a general outline of responsibilities and qualifications for the role. Additional duties may be assigned, and the position may evolve to meet the organization's needs.