Field Service Dispatcher
Mustang CAT
Machinery Field Service Dispatcher Houston, TX
Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!
Mustang Cat, the authorized Caterpillar dealer for Southeast Texas, is hiring a Machinery Field Service Dispatcher to coordinate customer service requests for heavy and light Caterpillar construction equipment across the Houston area. This role ensures timely scheduling, communication, and follow-up so our customers experience world-class service and uptime on their machines.
Why Join Mustang Cat?
- Great Work-Life Balance
- On-Premise Clinic
- Tuition Reimbursement
- Vast Growth Opportunities
- Job Stability with an Industry Leader
- Full-Time Benefits: Medical, Dental, Vision, Life
- Fidelity 401(k) with Employer Match
- Paid Vacation, Sick Time, Holidays
Field Service Dispatcher Responsibilities
- Coordinate repairs in the field by scheduling technicians and ensuring timely response
- Communicate with customers and sales reps regarding repair status
- Open, edit, review, and invoice work orders
- Coordinate parts orders and component repairs to support field service jobs
- Monitor field service expenses, technician overtime, and job progress
- Address customer complaints and ensure prompt resolution
- Support the service team with accurate documentation and updates
Position Requirements
- High school diploma or equivalent
- 12 years of dispatching experience in a service-related industry
- Excellent customer service skills
- Professional communication skills (verbal, written, phone, email)
- Proficient computer skills, including Microsoft Office
- Detail-oriented, self-motivated, and able to perform under pressure
Strongly Preferred
- Mechanical aptitude with an understanding of construction equipment
- Forklift experience
- Bilingual English/Spanish
Join Mustang Cat in Houston, TX, as a Machinery Field Service Dispatcher and be the connection between our service team and customers who depend on Caterpillar equipment to power their projects. Apply today and grow your career with a trusted Texas leader.
Vacancy posted 8 hours ago
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