Delivery Driver & Warehouse Support

Delivery Driver/Warehouse Support Associate

Since 1978, Big Tool Box has been the family-owned hardware haven where "all the expertise is under one roof," putting customer service at the heart of everything it does. Spanning five powerhouse categories-Ace Hardware and Tools for every nut, bolt, and power tool imaginable; the Rental & Repair Center to keep projects moving without breaking the bank; the Highlands Garden Center bursting with plants, soil, and green-thumb guidance; the Lawn & Sprinkler Center for flawless outdoor irrigation and landscape solutions; and the Grillin and Chillin Center stocked with premium BBQ grills and all the accessories for perfect backyard cookouts-Big Tool Box remains the go-to destination for contractors, gardeners, grill masters, and DIYers alike.

Job Summary

• Deliver customer orders (grills, mowers, mulch, tools, patio furniture) on-time and damage-free while assisting in the warehouse with order pulling, forklift work, and product assembly.
• Serve as the friendly face of BigToolBox on the road and the muscle behind seamless in-store pickups and contractor will-calls.
• Split time between driving local routes and warehouse tasks; keep fleet ready and backroom organized.
• Seasonal, Part-time, and Full-time roles available. Must have flexible availability including mornings, evenings, weekends, and holidays.

• Praise worthy customer service is our goal in every customer interaction.

Key Responsibilities

• Delivering Orders
  • Load van/truck with secured, padded, and sequenced stops; verify every item against delivery manifest.
  • Deliver to homes, job sites, and businesses within 50-mile radius; unload to curb, garage, or backyard per customer request.
  • Collect COD, signatures, or photos; call customers 15 min prior; return undeliverables same day.
• Pulling Orders
  • Pull will-call, phone, and online orders accurately using pick tickets or Ace mobile app; stage in proper bays.
  • Locate obscure SKUs in overheads, backstock, or garden center; double-check counts and UPCs.
  • Wrap fragile items (glass, tile, paint); shrink-wrap pallets for contractor pickups.
• Forklift Work
  • Operate sit-down propane forklift to load/unload Ace warehouse pallets, lumber, and rental equipment.
  • Help off load inbound deliveries from flatbed/box trucks
  • Move mulch, soil, stone pallets to garden load-out; break bales and restock bulk bins.
• Product Assembly
  • Assemble grills, wheelbarrows, sheds, picnic tables, racking displays per manufacturer instructions in warehouse.
  • Test-start mowers, blowers, pressure washers; attach handles, fill oil/gas, apply decals.
  • Stage assembled units with PDI tag, owner's manual, and warranty card for pickup or delivery.
• Vehicle & Warehouse Standards
  • Conduct pre/post-trip DOT inspections; log mileage, fuel, and maintenance alerts.
  • Sweep warehouse aisles, condense cardboard, and keep dock clear for next truck.
  • Assist receiving with pallet breakdown and OS&D documentation during downtime.
• All other duties as assigned by store management

Required Qualifications and Skills

• Education
  • High school diploma or GED equivalent.
• Experience
  • 1+ years delivery driving (box truck/van) plus warehouse/forklift experience; assembly skills a plus.
• Skills & Abilities
  • Clean driving record; valid driver's license.
  • Forklift certification (or ability to earn within 30 days); safe operation at heights.
  • Spatial tetris master-loads 26 ft box truck with zero shift or damage.
  • Basic hand tools fluency (cordless drill, socket set, torque wrench) for assembly.
  • Friendly phone voice and GPS navigation; texts photos of delivered products with a smile.
• Physical Requirements
  • Lift/carry up to 50 lbs repeatedly (ie grills, 3 cu ft mulch, 80-lb bag concrete).
  • Walk/climb stairs at delivery sites; push/pull loaded dollies up ramps.
  • Sit/drive 4-6 hours daily; stand/walk warehouse 4-6 hours; bend, twist, reach overhead.
  • Age 18 and over due to power equipment/forklift use.
• Other
  • Flexible for early morning contractor runs or occasional weekend deliveries.
  • Commitment to "white-glove" delivery-shoes off in homes, tarps down on lawns.
  • Successful MVR review.

Minimum requirements:

• High School Degree or equivalent
• Possess a valid in-state driver's license with an acceptable driving record in accordance with company's insurance carrier's standards.
• Previous experience as a delivery driver is preferred.
• Knowledge of local traffic and road conditions.
• Familiarity with using navigation tools or GPS devices.

Position Requirements:

• Ability to follow specific instructions and perform duties as assigned by your direct supervisor, business unit manager or Manager on Duty.
• Work independently, establishing priorities, managing workload and time wisely.
• Possess strong communication skills with associates and customers.
• Ability to work additional or flexible hours including weekends.
• Participate in safety seminars including annual driver safety training, etc.
• Basic computer knowledge skills preferred.
• Safely navigate driving conditions in adverse weather in an efficient manner.

Essential Job Functions:

• Operate a box van, pickup truck, or other assigned vehicle in a safe and courteous manner.
• Observe all state and local driving laws including company policies and procedures.
• Safely load, unload, and move products in a careful and efficient manner.
• Communicate with customers via phone to schedule deliveries.
• Ability to work on your feet (for long periods of time) outside, and in various elements.
• Able to frequently push or pull moderately heavy objects (approx. 50-100 lbs)
• Sit for extended periods of time, bend, twist, squat and climb in and out of a truck.
• Conduct routine pre-trip and post-trip vehicle inspections to ensure roadworthiness.
• Report any mechanical issues or maintenance needs promptly.
• Keep the delivery vehicle clean and organized.
• Plan and follow the most efficient routes for timely deliveries.
• Utilize GPS or navigation tools to navigate routes and avoid delays.
• Collect payments or obtain signatures as required.
• Maintain accurate records of deliveries, including delivery times, quantities, and any issues encountered.
• Submit delivery documentation and receipts in a timely manner.

Work Environment:

• Hot, dry, wet, and cold.
• Potential for exposure to slippery surfaces and allergy irritants.

Compensation:


Full Time, Non-Exempt Position


Drug Free Workplace


*Equal Opportunity Employer*


Pay Range: $16-22.00/Hr.


Paid Sick Days


Select Paid Holidays


Employee Discount


Medical, Dental & Vision Insurance (FT Only)


Vacation (FT Only)