Sommelier/Server - Wineaux - Reserve

Sommelier/Server

The Sommelier/server is responsible for delivering an experience of welcoming hospitality and knowledgeable food and beverage interactions with our guests. As a Sommelier/server, you will be responsible for complete knowledge of the wine/beverage list, food offerings, suggestions on food and wine pairings as well as the execution of wine/beverage service in an unpretentious, efficient and professional manner. An inherent passion for hospitality, food and beverage is an essential quality in a candidate that we value with high regard. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Responsibilities include, but are not limited, to the following:

• Maintain a strong guest-focused approach while performing all assigned duties, ensuring a welcoming, attentive, and professional dining experience at all times.
• Organize, clean, and maintain beverage stations, side stations, storage areas, and all related equipment and supplies to support daily service operations.
• Accurately take food and beverage orders from guests and communicate requests clearly to all relevant departments.
• Serve food, alcoholic, and non-alcoholic beverages in accordance with the Companys service standards, presentation guidelines, and quality expectations.
• Depending on the outlet, record food and beverage orders accurately into the Micros POS system and present checks to guests for payment.
• Possess full knowledge of the menu and/or buffet offerings and confidently answer guest questions regarding ingredients, preparation, or availability.
• Verify all food and beverage orders for accuracy, quality, and presentation before serving to guests.
• Request and verify proper identification when there is any doubt about a guests legal age prior to serving alcoholic beverages, in compliance with applicable laws.
• Follow instructions from supervisors and management, asking questions or requesting clarification as needed to ensure accurate execution of duties.
• Complete required side work and restock supplies as needed throughout the shift to ensure continuous, efficient guest service.
• Carry out all reasonable requests and additional duties as assigned by management, within the scope of the associates capabilities and role.

The physical demands described here reflect the essential functions of this position. In compliance with the Americans with Disabilities Act (ADA) and Nevada Revised Statutes (NRS) 613.330, reasonable accommodations will be provided to qualified individuals with disabilities.

Work is performed in a (type of location, i.e., office, kitchen, restaurant, casino, etc.) environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Additionally, smoking is permitted in casino areas consistent with Nevada state regulations, which are followed by the employer.

• Interact professionally with management, applicants, associates, and guests.
• Communicate clearly and effectively with guests and coworkers.
• Stand and maintain mobility for prolonged periods.
• Perform frequent bending and reaching.
• Transport, push, pull, and maneuver items up to 50 lbs., and lift items up to 35 lbs.
• Stand and/or walk for extended periods (five hours or more).
• Maintain strong handeye coordination.
• Wear assigned pool uniforms, including bathing suits or other approved pool attire.
• Operate standard office and POS equipment (e.g., Micros System).
• Perform basic math calculations.
• Distinguish letters, numbers, and symbols accurately.
• Read, understand, and comply with all policies, procedures, job descriptions, daily memorandums, and chemical safety labels (MSDS).
• Work safely with and around cleaning chemicals.