Office Manager- Staffing Operations

Job Description

Job Description

Key Responsibilities

Office & Team Leadership

• Manage the day-to-day operations of the staffing office.
• Bilingual English/Spanish preferred
• Directly oversee the Supervisor and recruiting staff.
• Establish daily recruiting priorities based on customer needs and open orders.
• Assign and prioritize job orders among recruiting staff.
• Lead daily morning staffing/recruiting meetings.
• Follow up throughout the day to monitor recruiting activity and progress.
• Provide leadership and direction to the team when the Branch Leader is out of the office.
• Maintain a productive, professional, and accountable office environment.

Recruiting & Performance Management

• Hold recruiters accountable for candidate submissions, interviews, starts, and fill rates.
• Monitor recruiting activity and identify orders that are falling behind.
• Redirect recruiting resources and priorities as needed to meet customer requirements.
• Coach recruiters and provide ongoing direction, feedback, and performance support.
• Address performance issues and ensure team members are meeting established expectations.
• Track recruiting KPIs and overall office performance.

Employee Relations

• Handle escalated employee attendance and performance issues.
• Conduct difficult employee conversations and terminations in coordination with HR.
• Ensure employee issues are addressed promptly, professionally, and consistently.
• Assist with maintaining positive relationships between Staffline employees and customers.

Customer Service & Staffing Operations

• Handle escalated customer issues and work toward timely resolutions.
• Ensure customer staffing orders are filled accurately and on time.
• Monitor open positions and staffing requirements to ensure appropriate recruiting resources are being allocated.
• Maintain strong communication with customers regarding staffing needs, employee performance, attendance, and other issues.

Payroll, Compliance & Administration

• Oversee payroll and timekeeping processes performed by the Supervisor.
• Monitor onboarding processes and ensure required employee documentation is completed accurately and timely.
• Oversee compliance with Staffline procedures and customer requirements.
• Ensure office processes are being followed consistently and efficiently.

Branch Leadership & Communication

• Serve as a key leadership resource for the Redford office.
• Keep the Branch Leader informed of significant customer, employee, compliance, recruiting, and operational issues.
• Provide recommendations and solutions when challenges arise.

Ultimately be accountable for the daily operational performance of the office .